Healthcare Security Officer

Haringey GP Federation; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional health provider is seeking a full-time Healthcare Security Officer to ensure a safe environment across its hospitals. Candidates should possess strong communication skills, have an SIA licence, and be prepared to manage challenging situations. The role involves monitoring security systems, engaging with patients and staff, and responding to incidents. Successful applicants will join a dedicated team committed to safety and high standards of service and will benefit from comprehensive training provided by the trust.

Qualifications

• Previous experience in security or healthcare preferred.
• Experience of working within a team essential.
• Understanding of Health and Safety protocols.

Responsibilities

• Provide a security presence throughout the hospital.
• Respond to security incidents with empathy and care.
• Monitor CCTV systems and adhere to data protection policies.

Skills

Good spoken English

Customer care

Ability to manage challenging behaviours

Education

Good standard of overall education

Valid Full UK Manual Driving Licence

SIA Licence or equivalent training

Job description

University Hospitals of Leicester NHS Trust

Healthcare Security Officer

<>Closing date: 22 January 2026

Please note: Previous applicants need not apply.

Do you have experience or qualifications in Security or Healthcare? Are you looking for opportunities to develop your skills further? Join the UHL Healthcare Security Team today to make a difference and grow with us!

The University Hospitals of Leicester are recruiting full‑time Healthcare Security officers to join the busy team based at the University Hospitals of Leicester.

If you enjoy working with people, have a healthcare background, and wish to make a difference at UHL, please consider a role in the healthcare security officer sector. We are seeking security officers with a caring nature, capable of managing altered behaviours and de‑escalating agitated individuals.

The hours of work are 12 hour shift patterns days and nights; you will be required to work across the three sites – Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital. Full training will be provided.

The post holder will be part of a 10‑person team at the LRI and a 3‑person team at the GGH & LGH that provides 24‑hour security cover, a high‑profile visible service, giving effective protection to patients, visitors and staff. The service protects University Hospitals of Leicester property against theft and vandalism and secures all buildings within the site.

We welcome applications from experienced security officers and the healthcare sector.

Main duties of the job

The post holder will be part of a team that provides 24‑hour security cover, a high‑profile visible service, giving effective protection to patients, visitors and staff. The service protects UHL property against theft and vandalism and secures all buildings within the site.

The post holder is responsible for recording all security incidents and completing all appropriate documentation by means of computer and/or written paperwork.

The post holder will be responsible for ensuring that consistently high standards of customer service are delivered within the security service.

The job requires extensive communication with patients, visitors and staff, including the passing of routine information such as giving directions and receiving instructions.

The post holder will need to respond to challenging and traumatic security incidents.

The post holder will monitor CCTV in compliance with the Data Protection Act 1998 and UHL policy of such data.

SCOPE

The Hospital Security service provides a high‑profile visible security service to patients, staff and visitors, thereby creating a safe environment within the hospital. The security service responds to security issues as necessary, maintaining a high standard of customer care to all sectors of the hospital.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023‑2030).

We have four primary goals:

• High‑quality care for all
• Being a great place to work
• Partnerships for impact
• Research and education excellence

And we will embed health equality in all we do – taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• We are compassionate
• We are proud
• We are inclusive
• We are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Job responsibilities

KEY WORKING RELATIONSHIPS

The main working relationships that the post holder will be required to develop are:

• Internal relationships with other security officers and administrative staff
• Internal relationships with staff using the hospital facilities, including departmental managers and ward‑based staff
• Close links with patients and visitors using the hospital facilities, including contractors
• Close links with police and other emergency services

KEY RESULT AREAS

Provide a security presence throughout all areas of the hospital to deliver a polite, efficient and compassionate service to patients, visitors and staff at all times.

Arming and disarming intruder alarms; monitoring and reporting critical and medical alarms and alerting relevant staff to emergency situations as required. Take a leading role in fire alarm procedures.

Deal directly with individuals who disclose complex, sensitive and contentious information. The security officer will be required to be empathic (no matter what the patient is disclosing) and to motivate the individual in a persuasive way to achieve a positive outcome for both the individual and the Trust. There may be barriers to communication due to disagreement, mental state, substance misuse and language barriers; the security officer is expected to use the multiple facts relating to the situation to make the most appropriate judgement, overcoming these barriers.

Provide a first‑line, quick and immediate response to distressed, violent and aggressive persons (including mental‑health patients) within the hospital, calming individuals using verbal and non‑verbal communication skills, and where necessary physically restraining and escorting persons from the site to maintain a safe environment.

In some cases detain patients against their will at the request of, and under the guidance of, clinical personnel where appropriate from a legal and patient‑safety perspective.

Respond to situations using physical effort frequently during a shift; individuals may need to exert intense physical effort, e.g. restraining a violent individual. The security officer must adapt rapidly and decide whether enforcement or empathy is required.

Please see the JD attached for more information on this position

Person Specification

Training & Qualifications

• Good spoken English
• Good reading and writing skills
• Good standard of overall education and an understanding of Health and Safety
• Valid – Full UK Manual Driving Licence
• SIA Licence (Security Industry Standard) or equivalent formal training

Experience

• Knowledge of Health NHS services
• Experience of working within a team
• Experience of working to/within specific contract terms

Communication and relationship skills

• Positive and proactive approach to managing challenging and/or aggressive behaviours
• Professional and empathetic approach to people
• Use of communication equipment, including telephone and two‑way radio
• Calm and friendly under pressure; able to work with clinical colleagues and external organisations such as Police and Ambulance services

Analytical and Judgement skills

• Able to use monitoring systems for security
• Analyze information during day‑to‑day work, including questioning individuals to establish facts and produce report writing

Skills

• Forward thinking
• Good standard of verbal communication (customer focused)
• Customer care
• Evidence of people skills
• Logistical background

Planning and organisation skills

• Understanding of prioritising tasks
• Working in a hospital environment

Physical Skills

• Must be able to undertake Physical Skills Intervention training package
• Monitoring security systems via VDU systems
• Patrolling internal and external hospital sites, restraint of violent and aggressive people
• Previous physical skills training

Equality, Diversity and Inclusion

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs

Other requirements specific to the role

• Tidy and professional in appearance; conscientious, hardworking and dedicated
• Reliable and flexible
• Maintain a general alertness during the shift, responding to violent/sensitive situations, communicating with distressed people and handling complex scenarios

Commitment to Trust Values and Behaviours

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals of Leicester NHS Trust