Healthcare Customer Service Advisor - Bank (Flexible Shifts)

Nuffield Health Brentwood; Buckhurst Hill; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading private healthcare provider in Buckhurst Hill seeks a Customer Service Advisor to handle customer enquiries and bookings. The role requires excellent customer service and communication skills, with a focus on providing accurate information while adhering to GDPR. Candidates should be team players with strong organisational skills, willing to work flexible hours. The position is on a bank basis, meaning hours will vary according to business needs. Benefits include discounted gym membership and a supportive work environment.

Benefits

Discounted gym membership

Pension scheme

Holiday in line with working time directive

Qualifications

• Must handle high volumes of customer enquiries effectively.
• Ability to provide accurate information and bookings while adhering to GDPR.
• Strong interpersonal skills necessary for teamwork and communication.

Responsibilities

• Handle incoming customer enquiries via the telephone.
• Provide information regarding Hospital services and treatments.
• Undertake bookings ensuring GDPR compliance.
• Ensure timely customer interactions.

Skills

Excellent customer service skills

Excellent written and verbal communication skills

Excellent interpersonal skills

Good organisational skills

Good level of IT literacy

Strong team player

Job description

A leading private healthcare provider in Buckhurst Hill seeks a Customer Service Advisor to handle customer enquiries and bookings. The role requires excellent customer service and communication skills, with a focus on providing accurate information while adhering to GDPR. Candidates should be team players with strong organisational skills, willing to work flexible hours. The position is on a bank basis, meaning hours will vary according to business needs. Benefits include discounted gym membership and a supportive work environment.