Head Waiter / Waitress

Restaurant Limited; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A thriving Italian restaurant in London is seeking a Head Waiter/Waitress to deliver exceptional customer service and manage junior staff. The ideal candidate will have significant experience in the hospitality industry, excellent communication skills, and a friendly demeanor. This full-time role offers competitive pay and opportunities for growth in a supportive environment.

Benefits

Competitive pay

Supportive work environment

Opportunities for growth

Qualifications

• Proven experience as a senior waiter or head waiter.
• Warm, friendly personality, focused, and calm under pressure.
• Strong understanding of food, drink, and service.

Responsibilities

• Deliver exceptional customer service.
• Support and motivate junior staff.
• Lead by example on the floor.

Skills

Exceptional customer service

Communication skills

Leadership abilities

Food hygiene knowledge

Job description

Join to apply for the Head Waiter / Waitress role at SANZIO

Sanzio is a vibrant and much-loved Italian restaurant in the heart of Willesden Green. We’re passionate about Italy’s most iconic dishes – pizzas, handmade pastas, and daily specials featuring fresh, seasonal meat, fish, and seafood – all served in a warm, old‑world atmosphere perfect for friends and family.

What You’ll Be Doing

• Delivering exceptional customer service and ensuring each guest has a smooth, enjoyable experience.
• Supporting and motivating junior floor staff, helping them grow and develop.
• Leading by example – this is a hands‑on role where your presence on the floor really matters.
• Assisting with daily operations, service flow, and maintaining the welcoming atmosphere our customers love.

What We’re Looking For

• Proven experience as a senior waiter or head waiter, with references to match.
• A warm, friendly personality – kind, focused, and calm under pressure.
• Excellent communication and leadership skills.
• Strong understanding of food, drink, and service – including basic kitchen knowledge and food hygiene standards.
• A passion for hospitality and creating memorable guest experiences.

⚠️ This role is not suitable for part‑timers or students.

What We Offer

• Competitive pay – hourly or salaried, depending on your experience and capabilities.
• A friendly and supportive work environment with a close‑knit team.
• Opportunities to grow and take on more responsibility within a successful neighbourhood restaurant.

Sound like a good fit? Apply today and let us know why you’d be the perfect addition to the Sanzio family.

Location: Willesden Green, London, England, United Kingdom

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industries: Food and Beverage Services, Hospitality, and Restaurants