Head Office Front Desk & Guest Experience Lead

Betfred Group; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading bookmaker in Manchester is seeking an Office Assistant to create a welcoming office environment and assist in running a busy reception. This role requires strong organisational and communication skills, as well as a proactive approach to support staff and ensure smooth office operations. As part of a dynamic team, you will greet guests, manage room bookings, and handle office queries. This position offers benefits including bonuses and mental health support, encouraging a rewarding workplace experience.

Benefits

Bonuses and incentives

Pension contributions

Enhanced maternity & paternity pay

Financial wellbeing package

Mental health support

Qualifications

• Previous experience working in a similar role in a fast-paced environment.
• Proactive approach to tasks with the ability to adapt quickly to changing priorities.

Responsibilities

• Welcome and greet guests as they arrive at the office.
• Support the Reception Host in answering incoming calls.
• Proactively organise refreshments for meetings.
• Act as a point of contact for employees dealing with office complaints.

Skills

Strong organisational skills

Excellent communication and interpersonal skills

Attention to detail

Proactive approach

Problem-solving skills

Job description

A leading bookmaker in Manchester is seeking an Office Assistant to create a welcoming office environment and assist in running a busy reception. This role requires strong organisational and communication skills, as well as a proactive approach to support staff and ensure smooth office operations. As part of a dynamic team, you will greet guests, manage room bookings, and handle office queries. This position offers benefits including bonuses and mental health support, encouraging a rewarding workplace experience.