Head of UX & User Research – Luxury Digital Experience

Harvey Nichols; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A luxury retail company in Greater London is looking for a Lead UX and User Research Manager to enhance the digital customer experience. This role involves conducting user research, collaborating with cross-functional teams, and providing high-fidelity UX/UI designs. The ideal candidate will have significant experience in user research and interaction design, possess excellent communication skills, and be adept with design and analytics tools. A range of competitive perks and professional development opportunities will be offered.

Benefits

Up to 40% off fashion & hospitality

30% off beauty, perfumery, wine, and spirits

Clothing allowance

Competitive company benefits and training opportunities

Qualifications

• Significant experience in user research, interaction design, and product design in a retail environment.
• Expertise in UX/UI design and maintaining a scalable Design System.
• Knowledge of research methodologies and tools.

Responsibilities

• Conduct user research to understand shopping habits.
• Collaborate with teams to enhance customer journey.
• Provide high-quality UX/UI designs.

Skills

Excellent verbal and written communication skills

Highly analytical

Stakeholder management

Flexible and proactive

Commercial and results-driven

Tools

Jira

Figma

Confluence

GA4

Looker Studio

Content Square

Job description

A luxury retail company in Greater London is looking for a Lead UX and User Research Manager to enhance the digital customer experience. This role involves conducting user research, collaborating with cross-functional teams, and providing high-fidelity UX/UI designs. The ideal candidate will have significant experience in user research and interaction design, possess excellent communication skills, and be adept with design and analytics tools. A range of competitive perks and professional development opportunities will be offered.