Head of Service Operations & Customer Success

Workwell Group; Chester; On-site; GBP 40,000; Full time

Job summary

A service-oriented company in Chester is seeking a Customer Success Manager to lead multiple service teams, ensuring an outstanding experience for clients and contractors. The role involves developing processes, overseeing performance metrics, and fostering a customer-first culture. The ideal candidate will have management experience, strong leadership skills, and the ability to drive improvement through data analytics. This full-time permanent position offers 25 days annual leave, pension, and other benefits.

Benefits

25 days annual leave + bank holidays

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Awards

Long Service Recognition

Spectrum life

Annual Pay Review

Employee Referral

Qualifications

• Experience managing multi-team service operations.
• Strong leadership skills with a focus on developing and motivating others.
• Ability to communicate clearly and build strong stakeholder relationships.
• Understanding of performance metrics and how to drive improvements.

Responsibilities

• Lead service teams to ensure an outstanding experience.
• Monitor performance data and produce reports for decision-making.
• Implement process enhancements and maintain compliance.
• Coach team managers to foster high performance and engagement.

Skills

Team management

Leadership

Performance metrics understanding

Stakeholder relationship building

Customer-centric mindset

Tools

CRM systems

Telephony systems

Job description

A service-oriented company in Chester is seeking a Customer Success Manager to lead multiple service teams, ensuring an outstanding experience for clients and contractors. The role involves developing processes, overseeing performance metrics, and fostering a customer-first culture. The ideal candidate will have management experience, strong leadership skills, and the ability to drive improvement through data analytics. This full-time permanent position offers 25 days annual leave, pension, and other benefits.