Head of Service Operations

Dedicated IT; Nottingham; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A reputable company in fire and security is looking for a Head of Service Operations. This role involves driving operational performance and ensuring service excellence. The ideal candidate will have strong technical knowledge, leadership experience, and financial acumen. The position offers a competitive salary, bonus, and car allowance, within a supportive team environment that fosters professional growth and inclusivity. Applicants are encouraged to apply even if their experience doesn’t perfectly match the job description.

Benefits

Competitive salary based on experience

Bonus

Car allowance

Opportunities for training and career development

Pension scheme

Qualifications

• Proven experience in field-based delivery in a senior operations role.
• Experience managing subcontractors aligned with in-house teams.
• Ability to make timely decisions under pressure.

Responsibilities

• Drive operational service performance while ensuring compliance.
• Lead service operations and manage productivity and cost control.
• Build strong leadership capabilities and manage subcontractors.

Skills

Technical knowledge in Fire and Security

Senior leadership experience

Strong commercial acumen

Client-facing communication skills

Analytical mindset

Tools

Microsoft 365

Job description

Full Time £DOE / bonus/car allowance

Either based from Nottingham NG2 or Canary Wharf

https://www.globalfireandsecurity.co.uk/

WELCOME TO GLOBAL

We provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow.

Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide.

Thanks to a combined wealth of knowledge and experience, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems.

Due to continued growth and market development, we are now seeking to appoint a Head of Service Operations.

Job Purpose

To drive operational service performance, service excellence, productivity and profitability embedding a consistent safety-first and high-performance culture across our operational service teams out in the field.

Key Responsibilities

• Leading service operations ensuring safe, compliant and efficient service delivery setting a clear mission and deploy strategies focused towards that mission
• P&L ownership, driving productivity, margin and cost control
• Driving continuous improvement in service delivery performance and operating standards
• Driving productivity, margin, cost control, service improvement and leveraging customer & competitor insights for strategic decision making
• Owning client operational delivery and service performance against SLAs
• Building strong leadership capability, succession and talent pipelines
• Keep ahead of industrys developments and apply best practices to areas of improvement
• Subcontractor management
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Take ownership of customers issues and follow problems through to resolution

About You

• Technical knowledge and experience/background within with Fire and Security
• Proven experience of field-based delivery in an senior operations role
• Proven senior leadership and management experience of leading teams within a technical service operations environment
• Experience with managing subcontractors and alignment to the in house service team
• Strong commercial and financial acumen with experience of P&L
• Analytical mindset with strong financial acumen and data driven decision making skills
• Authentic, high energy, goal oriented with a passion for safety and service excellence
• The ability to manage complexity, collaborate and drive results
• Strong client-facing and communication skills with the ability to build operational relationships with key clients
• Ability to make sound decisions, timely, often under pressure
• Excellent knowledge of management methods and techniques
• Proficient in IT packages (Microsoft 365)

What We Offer

• Competitive salary based on experience and qualifications/Bonus/Car Allowance
• Supportive and professional team environment
• Opportunities for training and career development
• Employee social and engagement initiatives
• Employee referral scheme
• Pension scheme
• The chance to be part of a reputable company in the fire and security industry

Does this sound like you?

Then we would love to hear from you, send us your CV using the link below.

Excited about the role, but your past experience or qualifications dont perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification.

We are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across our business.