Head of Service Delivery

Geopura Ltd.; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading renewable energy firm in Sheffield seeks a Head of Service Delivery to build and manage a delivery team for zero-emissions power solutions. The role includes overseeing hydrogen production and ensuring excellent customer service in HPU installations. Candidates should have significant experience in operations management and a proven track record in building teams under tight deadlines. Benefits include an annual bonus, matched pension contributions, and 25 days holiday.

Benefits

Annual Bonus Scheme

Matched pension contribution up to 8%

25 days holiday plus Bank Holidays

Enhanced family leave pay

Private healthcare and dental cover

Qualifications

• Demonstrable experience in operations and management roles.
• Proven ability to build teams to meet tight customer deadlines.
• Extensive planning and control of multidisciplinary activities.

Responsibilities

• Build and manage the Service Delivery team.
• Oversee HPU installation and deployment processes.
• Ensure outstanding customer service throughout deployment.

Skills

Leadership

Customer Service

Risk Management

Planning and Control

Education

Experience in Operations Management

Valid UK driving license

Tools

MS Office

SAP

MS Project

Job description

GeoPura designs and implements the commercial use of zero emission fuels, through the provision of innovative technology and commercial solutions, to decarbonise our global economy. GeoPura has particular interest in developing fuel cell, green hydrogen production and hydrogen carrier technologies and methods.

GeoPura are working in partnership with Siemens Energy to provide this delivery of renewable, zero emission energy at a large and significant scale. With experience in providing zero-emissions power to a wide range of industries – from construction to film and TV production, to outdoor events – GeoPura harnesses hydrogen technology to generate and distribute the vast amount of energy required to decarbonise our global economies. Current clients of GeoPura include Netflix, BBC, HS2 and Polestar EV cars.

As Head of Service Delivery, you’ll build out and manage a team of Service Delivery Managers and co‑ordinators to deliver our zero‑emissions power solution at scale. You’ll oversee all HPU installations to our major customers and meet tight deadlines to deliver customer power on (and off dates) on high profile deployments. Your team will oversee all HPU deployments through its lifetime onsite.

Responsibilities

• Build out Service Delivery: Build out a Service Delivery Team that Manage our customer onsite experience by delivering energy as a service. This includes ‘but not limited to’ HPU Deployments
  • HPU De‑rigs
  • Hydrogen deliveries
  • Onsite service activities
  • Customer communication
• Scale: Ensure Service Delivery scales in line with our forecasted HPU Asset build out program by Siemens Energy
• Deployment & De‑rig Management: Manage allocated HPU deployments to ensure pre‑agreed customer power‑on dates/times are met through the management of deployment tasks such as customer‑facing meetings, booking cranage & transport, requesting labour resources, and hydrogen deliveries. Allocate service delivery managers to specific opportunities
• Customer Service: Ensure you and your team delivery outstanding customer service throughout a deployment’s lifetime. Act as the primary point of contact for the customer and manage communication
• Schedule Management: Build out our schedules and resource plans to ensure deployments stay on track, holding various internal and external stakeholders accountable to deliver as agreed.
• Stakeholder Communication: Act as a liaison between the Service Delivery team and various internal and external stakeholders, ensuring clear and timely communication.
• Flexibility: Build a team who are extremely flexible and dynamic to meet changing customer requirements.
• Relationship Building: Build strong relationships and define processes between internal and external stakeholders, including the sales team, electrical design team, service facility, ROC, field service, operational engineering, renewable fuels, labour schedulers, and onsite teams.
• Track HPU Locations: Track the location of all HPUs and update the location and status tracker accordingly.
• Meeting Management: Lead HPU deployment meetings, including preparing agendas and taking minutes.
• Health & Safety: Ensure the company’s Health & Safety policies are upheld.
• Documentation Maintenance: Maintain and update deployment documentation. Ensure all project documentation is up-to-date and accurately reflects the status of deployments.
• Risk Management: Help identify potential risks across service delivery and lead our mitigation strategies.
• System Implementation: Help implement systems and processes to ensure teams are successfully tracking and managing deployments at scale.
• Work Digitally: Complete schedules and resource plans to ensure deployments stay on track.
• Key Point of Contact: Act as a key point of contact for our customers, always building strong relationships with a customer‑first attitude.
• Raise Work Orders: Raise Work Orders and resource requests from other key teams, holding various internal and external stakeholders accountable to deliver as agreed.
• Customer Meetings & Site Visits: Attend customer meetings and site visits.
• Manage Hydrogen Deliveries: Manage hydrogen deliveries to dedicated HPU sites, and cross‑reference hydrogen forecasts to ensure hydrogen is delivered when required.
• Support: Support your team in day to day activities
• Supply Chain: Build out a robust supply chain that can meet our businesses’ anticipated scale up, which can operate 24/7 365, both in the UK and in new markets

Qualifications

• Demonstrable experience working in Operations in a leadership or management role
• Proven experience building out teams/business organizations to meet customers’ demands and tight timescales
• Experience managing Service Delivery teams, delivering products to major blue‑chip companies
• Can demonstrate attention to detail regarding work quality
• Self‑motivated and can manage priorities and workload to meet deadlines
• Extensive experience in planning and control of multi‑disciplinary activities
• Good working knowledge of software applications, such as MS Office, SAP, MS Project with a deep knowledge of maintenance & project planning
• Desirable – Experience working in the hydrogen industry
• Desirable – Knowledge of the temporary power industry
• You must hold a valid, full UK driving license

Benefits

• Annual Bonus Scheme
• Up to 8% matched pension contribution
• 25 days holiday + Bank Holidays (holiday entitlement also raises 1 day per year of service, capped at 30 days)
• Enhanced family leave pay
• A career within a rapidly growing company
• Private healthcare and dental cover
• Death in Service Benefit at 4x base salary
• Employee Assistance Programme and Mental Health Advantage
• Bike2Work Scheme
• Exposure to exciting projects within film, TV and other sectors working to decarbonise their operations
• Exposure to exciting projects across many and diverse power / energy applications
• The chance to join a purpose‑driven organisation tackling one of the grand challenges of our time – decarbonisation of energy systems

Apply for the role

If you’re interested in this role, please fill out the form below or email us with your CV at [e-mail]

We look forward to hearing from you, and hope to welcome you to our industry‑leading team!

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