Head of Operations

Verifile Ltd; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading background screening company in the UK is seeking a Head of Operations. You will lead a team, ensuring efficient business operations while optimising processes and leveraging new technologies. Ideal candidates will have a strong operational background, people management skills, and experience in driving digital transformations. This role offers a supportive work environment with various employee benefits.

Benefits

Holiday Trading

Retail discounts

Life assurance

Wellness programmes

Gym discounts

Qualifications

• Proven experience managing multi-team functions in fast-paced environments.
• Strong people leadership skills with experience in building high-performing teams.
• Expertise in operational optimisation and process improvement.
• Experience in driving digital transformation and automation.

Responsibilities

• Lead a team ensuring smooth operational management.
• Optimise workflows and embrace emerging technologies.
• Empower teams to deliver exceptional results.

Skills

Senior operational leadership

People leadership and coaching

Operational optimisation

Driving digital transformation

Commercial and financial acumen

Change management

Education

Formal qualifications in business or operations management

Tools

Power BI

Salesforce

Job description

Overview

Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our clients to make informed and long-term rewarding recruitment decisions.

As a Head of Operations you will lead a team of people leaders, ensuring our business runs smoothly, efficiently, and at scale. You’ll optimise how work gets done, embrace emerging technologies, and empower teams to deliver exceptional results for our customers and colleagues.

The role

The must haves

• Proven Senior operational leader experience managing multi-team functions in fast-paced, service-focused environments.
• Strong people leadership and coaching skills, with a track record of building, motivating and developing high-performing teams.
• Expertise in operational optimisation and process improvement, including capacity planning, workflow design, and efficiency initiatives that improve scalability and service delivery.
• Experience driving digital transformation and automation, with practical knowledge of tools that enhance customer and colleague experiences (RPA/AI experience is a plus).
• Commercial and financial acumen, using data to make informed decisions that balance efficiency, quality, and profitability.
• Experience leading change across multi-site or hybrid teams, fostering continuous improvement and accountability.

The nice to haves

• Experience in HR/HR tech, compliance services, or regulated environments, with knowledge of operational rigour, data protection, and quality standards.
• Formal qualifications in business or operations management, or process improvement (e.g., MBA, Lean Six Sigma, PRINCE2).
• Proficiency with operational analytics and collaboration tools (e.g., Power BI, Salesforce, workflow platforms) to drive insights and decisions.

We’d also love you to

Ensure that the company values are reflected in your own work and behaviour:

Put People First, own it, Be Curious, Succeed Together, and Delight your customer

What’s in it for you

Every member of our team at Verifile is valued, which is why we support their wellbeing fully with a range of benefits to help them thrive both inside and outside of work. Grouped around four priorities – health, time, finances, and community, we don’t have enough space to list them all, but it does include Holiday Trading, retail discounts, Life assurance, medical services, wellness programmes, fitness classes, gym discounts and much more!

What to do

Please apply directly for Head of Operations through the link attached and our recruitment team will be in touch.

All our employees will be required to undergo background screening to BS7858 standards.

Be Yourself: We’re building a place where everyone feels comfortable and is empowered to bring their individuality to work. A place where everyone feels safe to share their experience and know that their individual voice will be heard, valued and respected. We value all cultures, backgrounds and experiences, and we truly believe that diversity drives creativity and innovation. Join our community and help us make the World a more honest and safe place to work.