Head of Non Food Operations-Healthcare

Compass Group; United Kingdom; On-site; GBP 65,000; Full time

Job summary

A leading healthcare service provider in the UK is seeking a Head of Non-Food Operations to oversee essential service delivery across Portering, Domestic Services, and Logistics. This senior role is crucial for enhancing patient care through strategic leadership and operational excellence. Candidates must have significant experience in facilities management within healthcare environments, with strong knowledge of NHS standards. The position offers a competitive salary of £65,000 plus excellent benefits.

Qualifications

• 5+ years' experience leading multi-disciplinary teams in healthcare environments.
• Strong knowledge of NHS or healthcare standards.
• Commercially astute with the ability to deliver services within budget.

Responsibilities

• Design and deliver a high-performing non-food service delivery model.
• Ensure services meet NHS and contractual standards.
• Build and motivate multi-disciplinary teams for operational excellence.
• Use data and KPIs to improve service delivery.
• Collaborate with clinical and operational leaders.

Skills

Leadership

Strategic vision

Change management

Stakeholder engagement

Service excellence

Knowledge of NHS standards

Job description

Head of Non-Food Operations – Healthcare

Salary: £65,000 + excellent benefits
Location: Addenbrookes Hospital
Contract Type: Full-time, Permanent

Be the driving force behind safer, smarter, more sustainable healthcare services. Are you a passionate operational leader ready to make a measurable impact in healthcare support services? We’re looking for a Head of Non-Food Operations to lead and optimise essential service delivery across Portering, Domestic Services, and Logistics. This is a senior leadership role with real influence — responsible for ensuring that non-food services are delivered efficiently, safely, and compassionately to support world‑class patient care. You’ll shape strategy, drive innovation, and inspire a high‑performing team in one of the UK’s most complex and rewarding operational environments.

What You’ll Do

• Lead and innovate – Design and deliver a high-performing non‑food service delivery model across multiple operational teams.
• Champion quality and compliance – Ensure services meet all NHS, HSE, and contractual standards while maintaining exceptional infection control and patient safety.
• Inspire and empower teams – Build, motivate, and develop multi‑disciplinary teams to deliver service excellence and operational resilience.
• Drive performance and efficiency – Use data, KPIs, and insight to deliver smarter operations and measurable improvements in service delivery.
• Collaborate at every level – Partner with clinical and operational leaders to align non‑food services with wider healthcare objectives.
• Lead transformation – Support mobilisation, process redesign, and digital innovation projects across the estate.
• Deliver commercial results – Manage budgets effectively, identify efficiencies, and ensure services operate sustainably and profitably.

What We’re Looking For

You’re a proven operational leader with a track record of success in large-scale facilities or healthcare environments. You know how to balance strategic vision with hands‑on leadership and thrive in fast‑paced, complex settings.

Essential Experience And Skills

• 5+ years’ experience leading multi‑disciplinary teams (e.g. cleaning, portering, logistics, or facilities).
• Strong knowledge of NHS or healthcare standards.
• Excellent people leadership and coaching skills.
• Commercially astute, with the ability to deliver high‑quality services within budget.
• Confident in change management, transformation projects, and stakeholder engagement.
• Passionate about service excellence, sustainability, and patient experience.