Head of Front‑Office Production & SRE | Trading Ops

Fidelity International; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

A global financial services firm seeks a Senior Manager for Production Services in London. The successful candidate will lead front-office technology support while managing a team of analysts. They will foster collaboration across teams, drive process optimization, and enhance support experience. This strategic role requires solid experience in trading environment management and strong SQL skills. Competitive compensation and a commitment to diversity are offered.

Qualifications

• Experience managing first line support teams in a trading environment.
• Solid understanding of trading workflows and compliance processes.
• Familiarity with networks, infrastructure, middleware, and security concepts.

Responsibilities

• Oversee first-line support and service delivery for trading services.
• Drive operational maturity by streamlining processes and enhancing support.
• Build strong relationships with senior stakeholders across business and technology.

Skills

Management of first line support teams

Strong SQL skills

Understanding of front-office trading workflow

Hands-on experience with order management systems

Knowledge of the FIX protocol

Tools

Charles River IMS

Oracle

Job description

A global financial services firm seeks a Senior Manager for Production Services in London. The successful candidate will lead front-office technology support while managing a team of analysts. They will foster collaboration across teams, drive process optimization, and enhance support experience. This strategic role requires solid experience in trading environment management and strong SQL skills. Competitive compensation and a commitment to diversity are offered.