Head of Facilities & Engineering

InterContinental Hotels Group PLC; Cardiff; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading hotel company is seeking a Head of Facilities and Engineering for its Cardiff location. The role involves overseeing the hotel’s engineering operations and managing a team to ensure exceptional performance and guest satisfaction. The ideal candidate should have at least three years of experience in hotel facility management, a proven track record of leadership, and familiarity with various engineering systems. Benefits include competitive pay, a bonus scheme, and opportunities for career growth within a global organization.

Benefits

Medical Benefits & Life Insurance

Complimentary hotel stay after probation

Meals while on duty

Discounts at hotels and retailers

31 days annual holiday

Qualifications

• Experience in leading hotel facilities departments for minimum 3 years.
• Knowledge of fire and water risk assessments, testing safety systems.
• Experience with technology infrastructure updates.

Responsibilities

• Support strategy execution for facilities and engineering department.
• Oversee recruitment and performance of engineering team.
• Conduct operational audits to address issues and improve standards.

Skills

Leadership

Facilities Management

Hospitality Excellence

Engineering Systems Knowledge

Education

3+ years in hotel facility management

Tools

Building Management System

CCTV

Quore

Hotsos

Knowcross

HGEM

ProcureWizard

UKG Pro

Job description

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voco St David's Cardiff have an incredible opportunity for a Head of Facilities and Engineering to join our Cardiff Bay 5-star hotel!

We are offering a competitive pay, plus a potential 15% annual bonus based on performance!

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer.The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.

We are currently seeking a driven and highly skilled Head of Facilities and Engineering to join our team and take responsibility for the efficient operation of our hotel’s facilities. If you have a proven track record in leadership, facilities management, and a passion for hospitality excellence, we’d love to hear from you!

The Head of Facilities and Engineering at voco St. David’s will lead a dynamic team, overseeing all aspects of the hotel’s engineering operations and ensuring the highest standards of performance, safety, and guest satisfaction. This role is key to the ongoing success of the hotel, requiring someone with strategic vision, operational expertise, and the ability to inspire and engage the team to deliver top-tier service.

Your key accountabilities will be:

• Support the creation and execution of the strategy for the facilities and engineering department, ensuring alignment with overall hotel objectives.
• Be accountable for the performance of the engineering team, including recruitment, rostering, and ensuring a well-managed and motivated workforce.
• Regularly review, audit, and address any operational issues within the department, ensuring high standards and continuous improvements.
• Stay abreast of industry trends and develop compelling cases to introduce new initiatives that will benefit the hotel and enhance guest experiences.
• Foster a culture of recognition and hospitality excellence, building confidence in teams and promoting high performance.
• Solve complex, cross-departmental challenges, analysing issues to identify root causes and implementing effective solutions.
• Encourage a collaborative environment where best practices are shared and applied across the team.
• Create pride within the team to deliver consistent, outstanding guest experiences that reflect the values and reputation of the voco brand.
• Demonstrate in-depth knowledge of facilities management, engineering systems, and cross-functional hotel operations to ensure the smooth running of the hotel.

To be successful as our Head of Facilities and Engineering, you will need:

• To have managed one or more hotel facilities departments as listed, for 3 or more years in a global hotel brand of the same classification (as minimum) with comparable size and complexity.
• Experience in at least two of the following; writing and executing a full preventative maintenance program, responsibility for testing and record keeping for fire, life and safety systems, taking remedial action on the fire and water risk assessments, sourcing and working with contractors on technical services and projects, writing a full security risk assessment and taking remedial action, performing update to technology infrastructure, led green engage on property.
• Knowledge of appropriate hotel systems to support operational process as service optimisation tool (Quore/Hotsos/Knowcross) Building Management System, CCTV, HGEM, ProcureWizard and UKG Pro is considered a plus.

Our Head of Facilities and Engineering enjoys a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
• The voco St. David’s Colleague experience stay – a 1-night complimentary stay, with two course dinner & breakfast, at the hotel following a successful probation period
• Medical Benefits & Life Insurance
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a Head of Facilities and Engineering!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Who we are

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.