Head of Facilities

Intercontinental Hotels Group; Cardiff; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hotel company in Cardiff is seeking a Head of Facilities and Engineering to oversee engineering operations and lead the team to ensure top-tier service. The role requires at least 3 years of relevant experience and strong leadership skills. The successful candidate will manage a dynamic team, implement performance strategies, and enhance overall guest satisfaction. Join us for a unique opportunity with competitive pay and benefits.

Benefits

Health Benefits

Complimentary hotel stay

Meals while on duty

Discounts for hotels and restaurants

31 days holiday, increasing to 33 days annually

Qualifications

• 3+ years managing hotel facilities departments in a global hotel brand.
• Experience with preventative maintenance, safety systems, and contractor management.
• Familiarity with service optimisation tools.

Responsibilities

• Lead the engineering team and ensure high performance and safety standards.
• Manage recruitment and team motivation.
• Develop strategies aligning with hotel objectives.
• Address operational issues and foster a culture of excellence.

Skills

Leadership skills

Facilities management experience

Problem-solving

Team motivation

Knowledge of hotel systems

Tools

Building Management System

CCTV

Quore/Hotsos/Knowcross

Job description

Head of Facilities and Engineering – voco St David's Cardiff

voco St David's Cardiff have an incredible opportunity for a Head of Facilities and Engineering to join our Cardiff Bay 5‑star hotel! We are offering a competitive pay, plus a potential 15% annual bonus based on performance! At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non‑pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

Set on Cardiff Bay’s waterfront, voco St David’s Cardiff makes a bold statement, with its glass‑fronted façade, private balconies, floor‑to‑ceiling windows, and coastal setting. The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer. The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David’s Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.

Check out our Instagram page to have a look at voco St.David’s!

We are currently seeking a driven and highly skilled Head of Facilities and Engineering to join our team and take responsibility for the efficient operation of our hotel’s facilities. If you have a proven track record in leadership, facilities management, and a passion for hospitality excellence, we’d love to hear from you!

The Head of Facilities and Engineering at voco St. David’s will lead a dynamic team, overseeing all aspects of the hotel’s engineering operations and ensuring the highest standards of performance, safety, and guest satisfaction. This role is key to the ongoing success of the hotel, requiring someone with strategic vision, operational expertise, and the ability to inspire and engage the team to deliver top‑tier service.

Your key accountabilities will be:

• Support the creation and execution of the strategy for the facilities and engineering department, ensuring alignment with overall hotel objectives.
• Be accountable for the performance of the engineering team, including recruitment, rostering, and ensuring a well‑managed and motivated workforce.
• Regularly review, audit, and address any operational issues within the department, ensuring high standards and continuous improvements.
• Stay abreast of industry trends and develop compelling cases to introduce new initiatives that will benefit the hotel and enhance guest experiences.
• Foster a culture of recognition and hospitality excellence, building confidence in teams and promoting high performance.
• Solve complex, cross‑departmental challenges, analysing issues to identify root causes and implementing effective solutions.
• Encourage a collaborative environment where best practices are shared and applied across the team.
• Create pride within the team to deliver consistent, outstanding guest experiences that reflect the values and reputation of the voco brand.
• Demonstrate in‑depth knowledge of facilities management, engineering systems, and cross‑functional hotel operations to ensure the smooth running of the hotel.

To be successful as our Head of Facilities and Engineering, you will need:

• To have managed one or more hotel facilities departments as listed, for 3 or more years in a global hotel brand of the same classification (as minimum) with comparable size and complexity.
• Experience in at least two of the following: writing and executing a full preventative maintenance program; responsibility for testing and record keeping for fire, life and safety systems; taking remedial action on the fire and water risk assessments; sourcing and working with contractors on technical services and projects; writing a full security risk assessment and taking remedial action; performing update to technology infrastructure; led green engage on property.
• Knowledge of appropriate hotel systems to support operational process as service optimisation tool (Quore/Hotsos/Knowcross), Building Management System, CCTV, HGEM, ProcureWizard and UKG Pro is considered a plus.

Our Head of Facilities and Engineering enjoys a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies – which means global opportunities.
• The voco St. David’s Colleague experience stay – a 1‑night complimentary stay, with two‑course dinner & breakfast, at the hotel following a successful probation period.
• Medical Benefits & Life Insurance.
• Wagestream – a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty.
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro‑Rated).
• We provide every employee company sick pay and life insurance.
• Amazing discounts for our hotels and restaurants around the world.
• Discounts from over 15 000 stores – all the way from retail to cinema.
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

If you are someone who wants to join a company which favours laid‑back but attentive connections with a focus on the environment, apply today to join our team as a Head of Facilities and Engineering!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.