Head of Customer Relations — Hybrid, Global Growth

Methodfi; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A payment and software service provider in Greater London is seeking a Customer Relations Leader to manage their growing team. This role involves leading both in-house and outsourced operations, ensuring world-class support for merchants. The ideal candidate has a strong background in customer support leadership and operational excellence, able to thrive in a fast-paced environment. Join our mission to assist small businesses in a supportive, high-energy culture, with numerous employee benefits including health support and a friendly office environment.

Benefits

Health support partnership

Extended parental leave

Cycle‑to‑Work Scheme

Health and Life Insurance

Pension Scheme

25 days Annual Leave (+ Bank Holidays)

Office snacks

Informal office environment

Qualifications

• Proven experience in customer operations or customer support leadership in a high-growth or start-up environment.
• Ability to work in ambiguous, unstructured settings and bring order.
• Experience managing or collaborating with outsourced teams.

Responsibilities

• Lead and manage a hybrid Customer Relations team focused on South Africa operations.
• Drive operational excellence and process improvement.
• Champion a culture of accountability, collaboration, and continuous improvement.

Skills

Customer support leadership

Operational mindset

Problem-solving

Coaching and mentoring

Communication

Job description

A payment and software service provider in Greater London is seeking a Customer Relations Leader to manage their growing team. This role involves leading both in-house and outsourced operations, ensuring world-class support for merchants. The ideal candidate has a strong background in customer support leadership and operational excellence, able to thrive in a fast-paced environment. Join our mission to assist small businesses in a supportive, high-energy culture, with numerous employee benefits including health support and a friendly office environment.