Head of Customer Account Management

FISCAL Technologies; Reading; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading technology firm in Reading is seeking a Head of Customer Account Management to lead the CAM team. This leadership role involves driving revenue growth and establishing strategic partnerships while managing a talented team. Candidates should have over 7 years of experience in B2B SaaS, demonstrating success in expanding revenue streams and achieving high NRR targets. This position offers a competitive salary, a bonus, and the flexibility of a hybrid work model, contributing to the future of customer account management.

Benefits

Competitive salary

Bonus opportunity

Hybrid working model

Leadership development opportunities

Qualifications

• 7+ years in B2B SaaS or software with proven leadership experience.
• Demonstrated achievement of NRR targets above 105%.
• Ability to translate product features into quantified business value.

Responsibilities

• Lead the CAM team through a period of transformation.
• Implement systems and processes to protect and grow customer base.
• Drive revenue growth and lead cross-sell campaigns.

Skills

B2B SaaS experience

Leadership and team building

Customer outcomes focus

Data-driven decision making

Strategic thinking

Job description

Please note: this position is based at our HQ in Reading, United Kingdom.

Lead the Revenue Engine | Build Strategic Partnerships | Transform Customer Success

Reading (Hybrid) | Competitive Salary + Bonus | Leadership Role

The Opportunity

Are you a strategic commercial leader who thrives on building high-performing teams and driving measurable revenue growth? Do you get energised by transforming customer relationships into long-term strategic partnerships?

We’re looking for an exceptional Head of Customer Account Management to lead our CAM team through an exciting period of transformation. You’ll be instrumental in implementing the systems, processes, and building team culture that protect and grow our customer base while establishing FISCAL as the indispensable partner our customers can’t live without.

This isn’t just about managing renewals – it’s about architecting the commercial operation. You’ll have the autonomy to shape strategy, the budget to enable success, and the executive support to make bold decisions.

What makes this role exceptional

Strategic Impact

You’ll own the commercial strategy for our entire customer base. Your decisions will directly shape our growth trajectory, and your voice will matter. This is a genuine strategic role, not just team management.

With identified expansion opportunities and clear pathways to growth, you’ll be working with a proven product in an established market – but with the excitement and agility of building something transformative.

Leadership and Development

Lead a talented team of Customer Account Managers, coaching them to excellence while building the frameworks and processes that will scale as we grow. Deliver ongoing sales coaching to elevate the team’s commercial capabilities, including negotiation mastery, value articulation, and strategic deal management. You’ll create the playbooks, establish best practices, and develop the next generation of commercial leaders. This is a rare opportunity to build and scale commercial operations with proper investment, not just inherit legacy processes. You’ll have the resources and executive backing to do it right.

Measurable Success

Clear targets, transparent metrics, and the tools to succeed. We’re aiming for Net Revenue Retention, increased qualified pipeline, and increased commercial portfolio health. You’ll know exactly where you stand, celebrate wins as a team, and have the data to drive intelligent decisions.

No black box metrics or moving goalposts – just honest, achievable targets with the support to deliver them.

Your mission

• Transform engagement from reactive to systematic – establish the 120-day renewal protocol, value reporting frameworks, and executive engagement models that make every customer conversation strategic
• Drive revenue growth – lead the Statement Reconciliation cross-sell campaign, qualify expansion opportunities, and convert pipeline at industry-leading rates
• Protect strategic accounts – identify risks early, intervene decisively, and build unbreakable customer relationships through demonstrated value
• Build executive partnerships – Support and drive your team to conduct C-level business reviews that position FISCAL as a critical business partner.
• Develop your team – coach, mentor, and inspire four talented CAMs to achieve their potential while fostering a culture of excellence and accountability

You’re perfect for this if you…

• Have 7+ years in B2B SaaS or software with proven leadership experience building and scaling commercial teams
• Can demonstrate consistent achievement of NRR targets above 105% and successful expansion revenue generation
• Possess genuine executive presence – you’re as comfortable presenting ROI to a CFO as you are coaching your team
• Think strategically but execute operationally – you build frameworks and then roll up your sleeves to prove they work
• Are obsessed with customer outcomes and can translate product features into quantified business value
• Love data but trust your instincts – you use metrics to inform decisions, not replace judgment
• Thrive in dynamic environments where you can shape strategy and see immediate impact from your decisions

Why FISCAL Technologies

• Established market position: Our customers trust our fraud detection and accounts payable solutions – you’re building on solid foundations
• Clear growth opportunity: identified TAM in Statement Reconciliation alone, plus multiple expansion vectors
• Executive investment: Direct line to the Director of Customer Development, active ELT support for strategic accounts, and budget for enablement
• Product strength: Customers rely on us to protect millions in revenue – our value proposition is proven and quantifiable
• Team quality: Inherit a talented team of CAMs ready to be developed into commercial stars
• Hybrid flexibility: Balance between collaboration in our Reading HQ and focused work from home

What success looks like

In 90 Days: You’ve assessed the team, closed critical engagement gaps, stabilized at-risk accounts, and begun implementing systematic renewal preparation

In 6 Months: Your team is operating the 120-day renewal protocol consistently, portfolio health is trending green, and qualified pipeline is building steadily

In 12 Months: You’ve delivered our targeted NRR, increased the pipeline of qualified expansion opportunities, established executive relationships across strategic accounts, and built a commercial operation that’s the envy of your peers

Ready to lead?

If you’re a proven commercial leader ready to build something exceptional, we want to hear from you. This is your opportunity to shape strategy, develop talent, and deliver results that matter.

Apply now with your CV and a brief note telling us about your most successful team achievement and the commercial framework you’re most proud of building.

FISCAL Technologies is committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background.

Applications close: 27th February 2026

Join us. Build the future of customer account management.