Head of Correspondent Banking and Client Due Diligence

Ghana International Bank plc; City of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A financial services provider in London seeks an experienced candidate to manage client due diligence and life-cycle processes. The ideal professional will have over 10 years in customer due diligence functions and at least 5 years of team management experience. Strong communication skills and initiative are essential. This role involves collaborating with various stakeholders to optimize client relationships and ensure compliance.

Qualifications

• Minimum 10 years’ experience in Customer Due Diligence function.
• At least 5 years’ team management experience.

Responsibilities

• Manage due diligence and client life-cycle processes.
• Provide advice to various stakeholders.
• Draft and maintain client onboarding procedures.
• Ensure guidance for Relationship Managers.
• Maintain Client Lifecycle Management system.

Skills

Hands-on initiative

Strong communication skills

Attention to detail

Ability to prioritize

Report writing skills

Team-player

Analytical skills

Education

Degree in Business or Management

Professional qualifications in compliance

Tools

Microsoft Office (Excel, Word, Outlook)

Sanction screening tools

Transaction monitoring system

Job description

Ghana International Bank is a leading provider of specialised financial services to Africa’s growing companies and institutions, by leveraging our UK presence, client-focused capabilities, and strong relationships with global financial institutions.

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Responsibilities

• Managing the due diligence and client life-cycle process for customer, vendor, and counterparty relationships from initial onboarding to periodic and trigger-event driven reviews and offboarding and exits process for customers, counterparties and vendors / suppliers.
• Ensuring that appraisals and competency assessments are completed for members of the Client Onboarding department, and that opportunities to develop their, skills, knowledge and abilities are provided.
• Provide subject matter advice and guidance to the Deputy Head of Client Onboarding and Senior Business Compliance Manager, Correspondent Banking Due Diligence as well as the wider the Client Onboarding department with regards to customer due diligence and enhanced due diligence
• Drafting, maintain and where relevant update client onboarding / client life-cycle operating procedures for the department in line with the Bank’s policies and procedures and ensure these are effectively implemented and embedded.
• Ensuring support and guidance is provided to Relationship Managers with regards to due diligence and client life-cycle requirements.
• Working closely with Relationship Managers in maintaining adequate Service Level Agreements (SLAs) for the timely completion of due diligence records.
• Maintain ownership of the Client Lifecycle Management system and ensure relevant enhancements are identified, scoped and implemented.
• Provide on-going support to the development and implementation of digital platforms for client life-cycle management.
• Ensuring adequate records are kept with regards to the steps that have been taken in terms of due diligence and client life-cycle management of individual relationships.
• Providing sign-off (i.e. confirmation that KYC has been completed satisfactory) for all client accounts (both new and existing clients at point of onboarding and refresh and remediation);
• Identify, manage, initiate and where relevant execute projects and initiatives to improve the operational effectiveness of the Client Onboarding department.
• Providing relevant and timely Management Information (MI) to senior management and relevant governance and oversight committees on the operational and risk management effectiveness (i.e. Key Performance Indicators) of the Client Onboarding department;
• Ensuring the Risk Assessment and Controls Self-assessment is completed.
• To ensure regulatory compliance to on boarding and Client Life Cycle management (CLM).

Requirements

The Head of Correspondent Banking and Client Due Diligence will have regular communication with the following:

• Chief Banking Officer
• Head of Compliance & MLRO
• Chief Commercial Officer
• Divisional Head Corporate & Institutional Banking
• Head, Business Development
• Senior Manager, Consumer & Premier Banking

Skills and Competencies

• Hands-on, able to work on own initiative, pro-active and take full responsibility delivering role objectives.
• Strong communication skills and be able to communicate effectively with various stakeholders.
• Strong attention to detail and focused on results and delivery of objectives.
• Able to prioritise and to work to tight deadlines.
• Able to present issues and results to senior management and to influence.
• Proven team-player.
• Advanced report writing and presentation skills.
• Able to analyse complex sets of data and be inquisitive and curious by nature.
• Able to manage, support and develop team members.
• Self-aware and confident to work independently and take responsibility for own development.
• Confident to challenge actions and behaviours that are not consistent with GHIB’s policies and the best interests of the business and its customers.
• Able to walk through processes and procedures and detect possible control weaknesses to target testing appropriately.

Experience

• A minimum of 10 years’ experience within a Customer Due Diligence function in a financial services environment, ideally gained at a small or medium size firm.
• A minimum of 5 years’ team management experience essential.

Qualification

• Degree in a relevant subject, such as Business or Management etc
• Professional / Industry qualifications in compliance an advantage

IT Skills

• A good overall knowledge of Microsoft Office (e.g. Excel, Word and Outlook)
• Knowledge of using Sanction, PEP and adverse media screening tools essential
• Knowledge of using transaction monitoring system would be beneficial

GHIB are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies.