Head of Client, Evolve

Talon Outdoor Ltd; Greater London; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading outdoor media agency in Greater London is seeking a Head of Client to ensure the highest level of client service and to drive commercial growth. The ideal candidate will have extensive OOH planning experience, exceptional relationship management skills, and the ability to motivate a team. Responsibilities include managing client relationships, generating forecasts, and working closely with Business Directors to create strategic plans. This role offers a dynamic environment with opportunities for professional growth.

Qualifications

• Extensive experience in Out of Home (OOH) planning.
• Ability to communicate at all levels within the organization.
• Strong leadership and team management capabilities.

Responsibilities

• Oversee client relationships and ensure high quality of service.
• Generate and deliver annual forecasts and hit commercial targets.
• Work with Business Directors to create strategic engagement plans.

Skills

OOH planning experience

Relationship management

People management

Presentation skills

Microsoft Office proficiency

Commercial acumen

Job description

The Head of Client will have ultimate responsibility for ensuring their group Clients are receiving the highest level of client service and best in class UK/international OOH planning and buying. Working across your agency group, the Head of Client will be responsible for the delivery of forecasted revenue and commercial targets and will be required to create and implement strategies to drive growth across their agency roster.

ABOUT US_

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.

We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry . In just over a decade , our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 4 50+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry . We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients ; and pride ourselves on the individuals who represent our business.

Evolve OOH is part of the Talon Group and is a global outdoor media agency whose vision is to evolve the OOH medium through pioneering, results driven tools, team experience on a global scale, and a passion for creativity.

THE ROLE_

The Head of Client will be responsible for building strong relationships with all key agencies and client stakeholders and driving growth through leveraging new and established relationships to uncover new commercial opportunities for the business.

In this role, the Head of Client will be required to work with their Business Directors to create bespoke programs of engagement in line with our client and agency strategy. They will support, coach and mentor Business Directors to ensure that they too are delivering in their roles, whilst also being a key point of escalation, resolving client servicing issues and client/campaign challenges effectively and continually improving business outcomes for our clients.

This role works closely with, and reports into, the Managing Partners, with its key focus being to drive commercial growth by ensuring that client and agencies continue to see Evolve/T.I as THE best OOH agency globally due to on our market leading client service, results driven strategic planning capability and our global OOH expertise.

A DAY IN THE LIFE_

• Overall responsibility for the day-to-day running of your team/group of agencies and for positive feedback in annual agency surveys.
• Work with BDs to create annual agency business plans that will deliver growth for Evolve/T.I.
• Work with BD to ensure the team successfully deliver high quality, strategic and successful international and UK client campaigns across your agency group.
• Create and help deliver quarterly inspiration sessions and international content across key agency groups to help drive growth in OOH revenue.
• Ensuring team put effectiveness at the core of their planning and include research solutions within responses to briefs.
• Responsible for ensuring the team deliver regular market updates and new OOH opportunities to clients.
• Be the point of escalation and support Business Directors in resolving all major client servicing issues within teams, to the mutual benefit of all parties.
• Build strong relationships with the senior management team across all of your agencies, spending time face-to-face time with key contacts on a regular basis.
• Responsible for generating and delivering annual forecast and hitting commercial targets across agencies/clients.
• Responsible for ensuring the team provide accurate monthly and quarterly forecast updates for your agencies/client groups.
• Support Business Directors in identifying new opportunities for clients/agencies that will help deliver growth for existing clients.
• Create/leverage agency relationships to identify potential new business initiatives/new income opportunities that can increase revenue for Evolve (i.e. working with different agency departments across other media, with mobile teams or creative agencies etc)
• Overall responsibility for delivering on diversified revenue
• Work with Managing Partner to drive Evolve business initiatives, taking the lead on specific projects when required. (I.e. pitches, new revenue opportunities, conferences, Inspiration sessions etc.)
• Work with Managing Partner in constructing and reviewing the annual agency Be responsible for implementing specific changes/initiatives as a result of the annual agency survey.
• Be comfortable and capable of communicating and negotiating at Commercial Director and MD level across your agency group.
• Work with the Managing Partner on compiling and implementing a hospitality/entertainment plan for key clients to maintain relationships.
• Work with Managing Partner on future structural changes and recruitment requirements and needs across the teams.
• Participate in projects and initiatives which drive the Talon group commitment to positive social and environmental E.g., charity partnerships, volunteering, carbon offsetting etc.
• Work with Senior Management team to help ensure the best possible culture and tone is set throughout the business.

Product:

• Responsible for ensuring the team promote and use the EVOLVE/Talon technology and data stack and that all team outputs include a strategic response to brief with relevant data and insights included.
• Work closely with Talon’s tech team and Managing Partners to develop our international PrOOH / Automation Lead, champion, and educate Evolve/TI’s planning teams and agencies about this opportunity to ensure improved planning efficiencies, greater campaign effectiveness and generate business/retained margin growth.
• Work closely with Strategy Director and Managing Partner to guide/lead the strategic approaches for briefs for key clients, new business, or where there is a high earning
• Work closely with Strategy Director to create and deliver proactive proposals, tailored to key client categories that can then be shared across agency and client groups.
• Be accountable for ensuring the creation of award worthy work, with a focus on effectiveness to drive stronger outcomes for clients and in turn, award wins internationally.

WHAT WE’RE LOOKING FOR_

• Extensive OOH planning experience and relevant market.
• Versatility to work and travel across multiple.
• First class relationship management skills; with the ability to communicate across all levels, both internally and externally.
• Strong people management skills and the ability to maximise a team’s potential through ongoing motivation, evaluation and development.
• Team player, who can also work independently with a strong sense of responsibility, work ownership and accountability.
• Strong presentation skills and both strong knowledge and skills of Microsoft Office.
• A solid understanding of the UK & International OOH landscape and established relationships with Media Owners.
• Experience in OOH, DOOH strategic planning, programmatic buying and creative optimisation
• Exceptional commercial.

OUR TEAM_

Evolve OOH/Talon International is a truly international team. Thanks to all our different backgrounds we provide a truly holistic approach to international OOH, something that makes us. Because we are international, we manage a huge pool of clients and manage campaigns in different part of the world. While we are very hardworking, we always make sure to have fun and support each other in the process.

WHY US _

“ The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon.

OUR VALUES AND HOW WE WORK TOGETHER_

WE ARE BOLD_

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

• We challenge respectfully
• We lead the way

WE ARE HUMAN_

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

• We value collaboration and togetherness
• We are empathetic

WE ARE SMART_

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

• We grow and learn
• We are trusted
• We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.