Head of Account Management

Circl Images Group; City of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A social impact organization is seeking a Head of Account Management to lead revenue growth from existing accounts and enhance client relationships. This remote-position involves managing a small team, developing strategies for renewals and upsells, and ensuring client satisfaction. The ideal candidate should have over 5 years’ experience in account management, strong leadership skills, and a commitment to social impact.

Benefits

37 Days holiday including your birthday

Work-from-home cash allowance

Personal development plans

Regular team socials and wellbeing initiatives

Qualifications

• 5+ years’ experience managing client accounts or leading an account management team.
• Proven success driving renewals, upsells and cross‑sells with major clients.
• Strong people leader with experience coaching teams and driving performance.

Responsibilities

• Own strategy for renewals, upsells and cross‑sells across all existing accounts.
• Line‑manage and coach a team of two.
• Lead relationships with key strategic clients.

Skills

Client account management

People leadership

Strategic thinking

Communication skills

Job description

Join to apply for the Head of Account Management role at Circl

Location: Remote + 1 Day per week (Thursdays) in London Office (Storey Club, Paddington)

Employment Type: Full-time

Salary: £40k - £50k (Uncapped Commission OTE £65K)

About Circl

Circl is redefining leadership for a modern, inclusive world. Our award-winning Leadership Development Programme pairs business professionals with young Future Leaders (18‑24, from under‑represented backgrounds) to build coaching skills and create a more diverse leadership pipeline. We’ve supported 5,000+ young people and professionals across 200+ organisations in 57 countries, working with clients including Google, McKinsey, Barclays, Uber, Meta, PepsiCo, VMO2 and eBay.

The Opportunity

We’re looking for a strategic, results‑driven leader to join Circl as Head of Account Management. In this role, you’ll lead a core part of the business, owning revenue growth from existing accounts and setting the vision, strategy and goals for the team to deliver measurable outcomes. Reporting to the Director of Operations, you’ll manage a team of two and drive renewals, upsells and cross‑sells across our client base. You’ll also personally manage key strategic accounts, deepen long‑term relationships and ensure clients gain maximum value from our programmes.

What You’ll Do

• Revenue and Account Strategy: Own strategy for renewals, upsells and cross‑sells across all existing accounts. Set team goals, track performance and ensure revenue targets are met. Align account strategy with wider business priorities.
• Team Leadership: Line‑manage and coach a team of two. Support recruitment, onboarding and team development as we scale. Build a culture of high performance, learning and accountability.
• Strategic Client Management: Lead relationships with key strategic clients, overseeing complex renewals and initiatives. Identify opportunities for account expansion and deeper engagement. Ensure programmes run smoothly and deliver measurable impact.
• Strategic and Operational Leadership: Partner with internal teams to align client needs with programme strategy. Lead initiatives to improve processes, embed best practice and increase efficiency. Contribute to Circl’s long‑term programme and client engagement strategy.

What Success Looks Like

• Revenue Growth: Existing accounts exceed targets; strategic accounts expand.
• Client Satisfaction: Clients remain engaged, delighted and long‑term partners.
• Team Excellence: Your team consistently performs, grows and meets goals.
• Operational Impact: You improve processes, systems and cross‑team effectiveness.
• Leadership Influence: You help shape Circl’s programmes and strategic direction.

The Ideal Candidate

• 5+ years’ experience managing client accounts or leading an account management team.
• Proven success driving renewals, upsells and cross‑sells with major clients.
• Strong people leader with experience coaching teams and driving performance.
• Ability to balance strategic thinking with hands‑on delivery.
• Excellent communication and relationship‑building skills.
• Experience defining KPIs, setting goals and tracking progress.
• Alignment with Circl’s mission and passion social impact.

Nice‑to‑Haves

• Experience in coaching, leadership development or programme delivery.
• Background in start‑ups or scale‑ups.
• Knowledge of professional development or learning initiatives.

Circl Perks And Flexibility

• Social Impact and Purpose: Make a real difference to underrepresented young people.
• 37 Days holiday including your birthday, bank holidays and the period between Christmas and New Year.
• One Day in the London office per week, with access on other days when required.
• Flex Fridays with limited internal meetings and reduced working hours.
• Three work‑from‑anywhere weeks, including one international week working across time zones.
• Work‑from‑home cash allowance.
• Personal development plans across the team to focus on person growth.
• Dedicated external senior mentor for every team member.
• Internal coaching support.
• Regular team socials and wellbeing initiatives.
• Potential for EMI share options.
• Hundreds of perks, discounts and freebies from Pirkx.
• 24/7 counselling and mental health support.
• 24/7 telephone and online GP and prescription service.

Application Process

Submit your CV and cover letter including your email, phone number and LinkedIn. Interviews typically include 3‑4 conversations (phone, Zoom or in‑person) and a short assessment task. References requested upon offer. Applications are reviewed on a rolling basis—apply early.

Inclusivity is at Circl’s Core

We strive to create an inclusive environment for all backgrounds. We welcome and encourage job applications from people of all backgrounds.