Head Housekeeper

Scotsman; St Andrews; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality group in Scotland is seeking a Seasonal Head Housekeeper in St Andrews. The role involves managing a housekeeping team, ensuring high standards are maintained and addressing guest complaints. Ideal candidates should have management experience, great leadership skills, and a strong focus on customer service. Benefits include discounts on food and accommodations. Accommodation is available until the end of September.

Benefits

30% off food and cinema tickets

Hotel and apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development training

Head Office Development Days

Refer a Friend Scheme

Qualifications

• Experience in a similar role, with prior management experience essential.
• Ability to communicate at all levels with excellent coaching and motivational skills.
• Well organized with a 'can-do' attitude.

Responsibilities

• Ensure all areas are maintained to a high standard.
• Allocate rooms to room attendants to maximize productivity.
• Handle guest complaints and report serious issues to the GM.
• Drive the financial performance of the housekeeping operation.
• Recruit, train, and motivate the housekeeping team.
• Report maintenance issues and liaise with the property department.
• Establish routines to cover all aspects of housekeeping standards.
• Ensure guests receive the highest quality of service.

Skills

Leadership skills

Communication skills

Financial management

Customer focus

Organizational skills

Job description

About Us:

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

About Space to Stay

We offer a range of fully furnished ensuite accommodations, including our signature studios and a range of multi-bedroom apartments. Space is perfect for group getaways, city breaks, golf trips, and family visits.

The Role: Seasonal Head Housekeeper

As an Head Housekeeper you will be responsible for a team of facilities staff (maintenance, housekeeping staff and public area cleaners). You will work closely with the General Manager and central functions to ensure the team always operates safely and efficiently. For this role we are offering live in accommodation for the summer (till end of September).

Your role will also include:

• Ensuring all corridors, rooms, customer service areas, grounds and exteriors are maintained to the high standard required as per the operations manual.
• Managing the allocation of rooms to room attendants and supervisory team to maximise productivity.
• Deal with guests complaints immediately and take the necessary remedial action and report any serious complaints to the GM.
• Drive the financial performance of the department operation in respect of cleaning products, maintenance supplies and wage costs.
• Recruit, train and motivate the members of the Housekeeping and maintenance team.
• Report any maintenance issues and liaise with the property department to ensure they are dealt with in a timely manner, minimising disruption to our customers.
• Establish and manage daily, weekly and monthly routines to ensure all aspects of the Housekeeping standards are covered.
• Ensure that our guests always receive the highest quality of service.
• Order stock, issue stock, and practice an effective stock control system, and to report any discrepancies to the GM.

The Person:

The ideal candidate will have:

• Experience in a similar role, previous management experience is essential.
• Great leadership skills and enjoy working as part of a team in a social environment.
• The ability to communicate at all levels with excellent coaching and motivational skills.
• Good financial management skills.
• Customer focused.
• Well organised with a ‘can-do’ attitude.

What We Offer:

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.

The Process:

If you think this is the role for you then apply now and one of our friendly team will be in touch.