Head Housekeeper

WGC Limited; Glasgow; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading outsourced hotel services company in Glasgow is looking for a Head Housekeeper. You will be responsible for managing the housekeeping team and ensuring high standards of guest satisfaction. The company offers an industry-leading training budget and career progression opportunities, including a £10,000 annual training allowance. Candidates should have previous housekeeping experience and demonstrate strong management skills.

Benefits

Life Insurance

Discounted hotels and flights

Employee Assistance Programme

Full workplace pension scheme

28 days holiday

Qualifications

• Previous experience in a housekeeping environment is required.
• Ability to deliver consistent service in challenging situations.
• Strong leadership skills to manage and train a team.

Responsibilities

• Improve productivity and efficiency of room cleaning.
• Analyse guest data for operational planning.
• Maintain strong relationships with hotel teams and suppliers.
• Recruit, train, and monitor team performance.
• Deliver and exceed financial targets.

Skills

Previous housekeeping experience

Team management

Communication skills

Job description

Overview

Novotel Glasgow, 181 Pitt St, Glasgow, G2 4DT

Salary: £36500 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available; Flexible hours to suit you; Life Insurance; Free access to Doctor and Legal helpline; Counselling/Wellbeing Support Service; Discounts from 50 top retailers; Training budget of up to £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

Role Summary

In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day-to-day running of the housekeeping department. WGC offers an industry-leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience to help you progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Responsibilities

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationships with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

Equality, Diversity and Inclusion

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer; please let us know if you require any support or reasonable adjustments during the application or interview process.