Head Housekeeper

WGC Limited; Aberdeen City; On-site; GBP 42,000; Full time

Job summary

A leading hotel services provider in the UK is seeking a Head Housekeeper to oversee the housekeeping department. Responsibilities include managing staff, improving room cleaning efficiency, and ensuring guest satisfaction. Ideal candidates will have previous experience in housekeeping and a passion for career development. The role offers a comprehensive benefits package, including an annual training allowance of up to £10,000.

Benefits

Fixed hours contract

Life Insurance

Free access to Doctor and Legal helpline

Counselling/Wellbeing Support

Training budget up to £10,000

28 days holiday

Qualifications

• Previous experience in a housekeeping environment.
• Ability to deliver consistent service in challenging settings.
• Commitment to career development.

Responsibilities

• Improve productivity and efficiency of room cleaning.
• Maintain relationships with management and teams.
• Recruit, train, and manage housekeeping staff.
• Adhere to Health and Safety policies.
• Exceed financial targets and manage budgets.

Skills

Housekeeping experience

Team management

Guest satisfaction improvement

Job description

Crowne Plaza London Kings Cross, 1 Kings Cross Road, London, WC1X 9HX

Rate: £42000 | Hours: Guaranteed Hours Each Week

Benefits

• Fixed hours contract available – Flexible hours to suit you
• Life Insurance
• Free access to Doctor and Legal helpline
• Counselling/Wellbeing Support Service
• Discounts from 50 top retailers
• Training budget of up to £10,000 per year with unlimited career progression
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Overview

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day-to-day running of the housekeeping department.

In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Responsibilities

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Qualifications

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

Our Commitment to Diversity

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer. Please let us know if you require any support or reasonable adjustments during the application or interview process.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215