Head House Person

Fairmont; Hamilton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel in Hamilton is looking for a Housekeeping Supervisor to lead and support the housekeeping team. The role requires at least two years of experience in housekeeping at a luxury hotel and one year in a supervisory capacity. Responsibilities include training team members, ensuring cleanliness of assigned areas, and responding to guest requests. This position requires excellent communication skills, strong work ethic, and the ability to manage a demanding environment. Join a team committed to providing exceptional guest experiences.

Qualifications

• Minimum of 2 years housekeeping experience in a luxury hotel environment.
• At least 1 year of supervisory experience preferred.
• Must be physically fit to perform various tasks.

Responsibilities

• Supervise and coach team members’ performance.
• Ensure cleanliness of guest corridors, rooms, and other areas.
• Respond to guests’ special requests in a timely manner.

Skills

Excellent communication skills

Organizational skills

Strong work ethic

Interpersonal skills

Problem-solving abilities

Education

High school diploma

Hospitality degree

Tools

Property Manager software

Microsoft Office

Job description

Job Description

Company Description For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Company Description For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues. Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. As a Member Of Our Princess Team, All Heartists Are Valued And Recognized, The Same As Our Guests And Local Communities. Consider Joining Us, If You Enjoy

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you. #WeAreHamiltonPrincess

Summary of Responsibilities

Reporting to the Assistant Executive Housekeeper & Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Supervise and coach team members’ performance toward achieving exceptional guest service
• Ensure that dirty linen, garbage and recyclables from collected from guest rooms are removed in a timely manner and processed accordingly
• Ensure cleanliness of guest corridors, rooms, balconies and other specific areas of the hotel as assigned
• Ensure that all inventory in the Housekeeping closets is maintained at required levels
• Ensure timely response to guests’ special requests for miscellaneous items (ie: cribs, cots, extra towels etc.)
• Report any defects in guestrooms and surrounding areas to Royal Service and Housekeeping leadership in a timely manner
• Ensure all House Person responsibilities and departmental standards are met
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
• Perform any other duties, tasks, and assignments within your department as required

Qualifications

• High school diploma required; a Hospitality degree is an asset
• At least 2 years housekeeping experience in a luxury hotel environment is required
• At least 1 year supervisory experience is preferred
• Excellent communication and organizational skills
• Must possess a strong work ethic and be able to work efficiently in a demanding, fast paced environment
• Must be physically fit and have the ability to stand, lift, push and pull for long periods during shift
• First Aid/CPR is an asset
• Experience with Property Manager and Microsoft office an asset
• Strong interpersonal and problem solving abilities
• Must be flexible and able to work various shifts

Additional Information

Physical Aspects of Position (include but are not limited to)

• Sitting: 2-4 Hrs/Day; Walking: 1-2 Hr/Day; Standing: Up to 8 Hr/Day; Bending/Reaching: 4-8 Hr/Day; Pushing/Pulling: 1-2 Hr/Day
• Physical effort: could be lifting up to 150 lbs
• Environmental stress: medium – working both indoors and outdoors