Head Convenience Store Manager - Lead Teams & Service

Sainsbury's Supermarkets Ltd; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading UK supermarket chain seeks a Store Manager for their Surbiton location. This full-time role entails leading a team to ensure exceptional customer experiences and operational efficiency. The successful candidate will manage team dynamics, ensure compliance with safety standards, and oversee all retail activities. With generous benefits including healthcare and discounts, this position offers a rewarding opportunity for candidates with strong leadership and customer service skills.

Benefits

Private Healthcare

Interest-free car loan

Annual bonus scheme

10-15% discount card

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on memberships

Qualifications

• Proven experience in leading a retail operation with accountability for outcomes.
• Demonstrated ability to deliver excellent customer service and improve customer journeys.
• Experience managing employee relations cases, including dismissals and HR policies.

Responsibilities

• Lead store operations to ensure safety and legal compliance.
• Manage and motivate a team of Customer and Trading Managers.
• Plan and prepare for upcoming trading activities.

Skills

Customer experience delivery

Commercial awareness

Leadership and team management

Data-driven decision making

Employee relations management

Change management

Job description

A leading UK supermarket chain seeks a Store Manager for their Surbiton location. This full-time role entails leading a team to ensure exceptional customer experiences and operational efficiency. The successful candidate will manage team dynamics, ensure compliance with safety standards, and oversee all retail activities. With generous benefits including healthcare and discounts, this position offers a rewarding opportunity for candidates with strong leadership and customer service skills.