Head Concierge | Lead Luxury Resident Services

Premier Estates Limited; Croydon; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading property management company in Croydon seeks a Head Concierge to deliver outstanding customer service in a modern development. Responsibilities include managing deliveries, monitoring security systems, and supervising a team of 8 concierge staff. The ideal candidate will possess strong communication skills, an SIA License, and a penchant for team collaboration. This full-time role offers a competitive salary and multiple benefits including a flexible rota and employee referral scheme, ensuring a supportive work environment.

Benefits

Westfield Health cash back plan

Support for career development

Employee referral scheme

Team uniform

20 holiday days

Discretionary bonus

Qualifications

• Must have strong communication skills, both written and verbal.
• Excellent IT skills and ability to grasp new concepts quickly.
• Applicants must possess an SIA License.

Responsibilities

• Deliver excellent customer service to residents.
• Manage all deliveries and issue keys.
• Conduct patrols and monitor CCTV.
• Liaise with contractors and manage a team of 8 concierge staff.

Skills

Strong communicator

Excellent team player

Proficient IT skills

Strong multi-tasking ability

Possession of an SIA Licence

Job description

A leading property management company in Croydon seeks a Head Concierge to deliver outstanding customer service in a modern development. Responsibilities include managing deliveries, monitoring security systems, and supervising a team of 8 concierge staff. The ideal candidate will possess strong communication skills, an SIA License, and a penchant for team collaboration. This full-time role offers a competitive salary and multiple benefits including a flexible rota and employee referral scheme, ensuring a supportive work environment.