Hands-On IT Support Team Lead

Coordinated Behavioral Care Inc.; Coventry; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading IT support provider in Coventry is looking for a Hands-on Team Leader. You will manage an OSS team, ensuring high-quality support and customer satisfaction. Ideal candidates will have at least 4 years in IT support and 1 year in a team leadership role, with strong organizational and communication skills. This role offers a fantastic opportunity to contribute to a dynamic company at the forefront of the industry.

Qualifications

• 4 Years' experience in an IT Support Role.
• 1 Years' experience as a team leader.
• ITIL Certification is a big plus.

Responsibilities

• Manage OSS team.
• Help the team to meet ticket handling standards.
• Coordinate onsite support with Customer Client Service Lead.
• Ensure incidents/request are solved within KPI.

Skills

Proficiency in English

Customer service

Organization skills

Adaptability

Team leadership

Multitasking

Tools

Service Now

MS Office 365

Lenovo hardware knowledge

Job description

A leading IT support provider in Coventry is looking for a Hands-on Team Leader. You will manage an OSS team, ensuring high-quality support and customer satisfaction. Ideal candidates will have at least 4 years in IT support and 1 year in a team leadership role, with strong organizational and communication skills. This role offers a fantastic opportunity to contribute to a dynamic company at the forefront of the industry.