Guidance & Advice Solutions Lead - Drive Innovative Customer Guidance

Aviva Direct Ireland Limited; Greater London; Hybrid; GBP 80,000 - 90,000; Full time

Job summary

A major financial services provider is seeking a dynamic Guidance & Advice Solutions Lead to shape financial guidance for customers. This role involves leading the design and delivery of targeted support and digital advice solutions, ensuring collaboration across teams, and driving innovation to deliver exceptional customer value. The ideal candidate should possess strong leadership skills and experience in the advice and guidance market. This position offers a competitive salary, bonus opportunities, and comprehensive benefits including a pension scheme and generous vacation.

Benefits

Salary circa £80,000 to £90,000

12% bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discounts on Aviva products

Up to £1,200 of free Aviva shares

Paid volunteering days

Flexible benefits including sustainability options

Wellbeing support and tools

Qualifications

• Strong technical and communication skills are required.
• Experience in the financial guidance and advice space is essential.

Responsibilities

• Lead the design and delivery of financial guidance solutions.
• Connect business needs with technology for innovative solutions.
• Accountable for delivering scalable, high-quality propositions.

Skills

Knowledge of the advice and guidance market

Strong leadership skills

Experience translating complex problems

Ability to collaborate across teams

Passion for delivering customer outcomes

Job description

A major financial services provider is seeking a dynamic Guidance & Advice Solutions Lead to shape financial guidance for customers. This role involves leading the design and delivery of targeted support and digital advice solutions, ensuring collaboration across teams, and driving innovation to deliver exceptional customer value. The ideal candidate should possess strong leadership skills and experience in the advice and guidance market. This position offers a competitive salary, bonus opportunities, and comprehensive benefits including a pension scheme and generous vacation.