Guest Success Advisor — Holiday & Hospitality

Sykes Cottages; Weymouth; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading holiday cottage provider in Weymouth is seeking a Customer Success Advisor to join their team. You will be the voice of the company across various channels, resolving queries and ensuring customer satisfaction. The ideal candidate will have strong customer service skills, excellent communication, and the ability to manage customer complaints effectively. This role offers opportunities for performance bonuses, diverse contact channels, and a commitment to employee well-being.

Benefits

Performance bonus - up to 5% of salary

33 days holiday including bank holidays

Birthday off

Paid volunteering days

Mental health support

Training and development opportunities

Qualifications

• Full clean UK Driving License required.
• Previous experience in a customer service role.
• Strong conflict resolution and objection-handling skills.
• Excellent written and verbal communication skills.
• A polite, positive and professional approach.

Responsibilities

• Deliver exceptional customer service across various channels.
• Resolve booking queries and post-stay concerns.
• Manage complaints for timely outcomes.
• Complete case files accurately within SLAs.
• Work collaboratively with internal teams.

Skills

Customer service experience

Conflict resolution skills

Excellent communication

Problem-solving skills

Organizational skills

Resilience

Job description

A leading holiday cottage provider in Weymouth is seeking a Customer Success Advisor to join their team. You will be the voice of the company across various channels, resolving queries and ensuring customer satisfaction. The ideal candidate will have strong customer service skills, excellent communication, and the ability to manage customer complaints effectively. This role offers opportunities for performance bonuses, diverse contact channels, and a commitment to employee well-being.