Guest Services Team Member

Butlins Skyline LTD; Bognor Regis; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading family resort company in the UK is seeking a Guest Services Team Member for their Bognor Regis location. The role involves providing excellent service during guests' arrivals, handling queries through various communication methods, and liaising with different resort teams to ensure a memorable stay. The candidate should possess a warm personality, good administration skills, and be a team player. Full-time hours include various shifts, providing a dynamic work environment.

Qualifications

• Good level of administration and computer skills required.
• Warm and friendly manner essential for interacting with guests.
• Ability to work as part of a team in a busy environment.

Responsibilities

• Liaise with facilities and accommodation teams to enhance guest experience.
• Handle queries via phone and in-house computerised live chat system.
• Assist guests during their arrival experience in the check-in booths.

Skills

Good level of administration and computer skills

Warm, friendly manner

Team player

Job description

Guest Services Team Member

Department: Accommodation & Guest Services

Employment Type: Permanent - Full Time

Location: Bognor Regis

Description

About The Role

We’re looking for passionate people to join our Guest Services Team working on our on resort Receptions and Call Centre.

Our teams create unforgettable experiences for our guests and we are currently looking for amazing team members to join us. Looking after guests during their arrival experience in our drive through check-in booths and also problem-solving guest queries on the phone and via our in-house computerised live chat system will keep you busy every part of your shift.

You will liaise with our facilities, accommodation and wider resort teams to ensure our guests have the very best experience possible using a variety of communication methods, predominantly using our in-house systems, phone and radio.

Working alongside a fantastic team, we will support you every step of the way to ensure you gain the skills and confidence to truly get stuck in.

About You

A good level of administration and computer skills is required and we will give you all the training on our in-house systems you may need. If you have a warm, friendly manner and love to chat to people, we can teach you the ins and outs of working as part of our team. If you have any previous experience, we would also love to hear from you.

Being a great team player is essential and you should also enjoy the buzz of a busy environment. No day will ever be the same, so you should be happy to try new things and chat to lots of different people.

Typical working hours cover full time 35 hours a week with a variety of shifts between 8.30am -10pm on Mondays and Fridays, 8.30am-5.30pm on all other days including weekends. Do let us know your availability at the application stage and we can have a chat with you about this in more detail.