Guest Services Manager

Jmk Group; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel group is seeking a Guest Service Manager for a dual-site opening in Belfast. This key leadership role involves managing two Marriott brands, focusing on exceptional guest service and team development. The ideal candidate will have prior experience in a similar role, strong leadership and communication skills, and the ability to thrive in a fast-paced environment. Passion for enhancing guest satisfaction and operational excellence is essential. Join the team for a significant opportunity to impact a flagship opening.

Benefits

High-profile hotel opening

Focus on people and culture

Opportunity for impact from day one

Qualifications

• Experience in a similar management role.
• Confident leadership skills and effective communication.
• Ability to remain calm under pressure and deliver solutions.

Responsibilities

• Manage operations across two hotels as Manager on Duty.
• Enhance guest experiences following Marriott standards.
• Support recruitment and training of team members.
• Handle guest feedback and ensure compliance with policies.

Skills

Leadership

Communication

Decision-making

Guest service orientation

Job description

Guest Service Manager (GSM) – Dual Site -Aloft & Residence Inn by Marriott | Belfast

We’re delighted to be recruiting a Guest Service Manager (GSM) to join JMK Group for the dual-site opening of Aloft Belfast and Residence Inn Belfast, both by Marriott.

This is a key operational leadership role, operating across two internationally recognised Marriott brands. The scope and responsibility of the role are equivalent to a Dual-Site Duty Manager, with a strong focus on guest experience, people leadership, and operational delivery.

The Role

As Guest Service Manager, you will be a visible leader across both hotels, playing a central role in delivering outstanding guest experiences while supporting teams through an exciting hotel opening and beyond.

Working closely with the General Manager and senior leadership team, you will act as Manager on Duty, lead front-of-house operations, and embed brand standards, service culture, and consistency across the dual site.

Key Responsibilities

• Act as Manager on Duty across the dual site, including evenings and weekends
• Deliver exceptional guest experiences in line with Marriott brand standards
• Support recruitment, onboarding, training, and ongoing development of team members
• Drive guest satisfaction, service standards, and operational performance
• Manage guest feedback and escalations with confidence and professionalism
• Ensure all company policies, procedures, and compliance standards are followed
• Play an active role in embedding culture and ways of working

About You

• Experience in a similar role
• Confident people leader with strong communication and decision-making skills
• Guest-focused, calm under pressure, and solutions-driven
• Comfortable working in a fast paced, limited service hotel environment
• Passionate about developing teams and delivering memorable guest experiences

Why Join JMK Group?

• Be part of a high-profile dual-brand Marriott hotel opening
• Join a growing hotel group with a strong focus on people, culture, and development
• Opportunity to make a real impact from day one in a flagship Belfast opening