Guest Services Lead: Front Office & Discounted Stays

4C Group; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent hotel chain in London is seeking a skilled Front Office Manager to oversee daily operations, ensuring a personalized experience for guests. The ideal candidate will have strong leadership qualities, previous hotel experience, and the flexibility to work varied shifts. The position offers numerous staff benefits, including discounted accommodation across multiple locations and wellness programs.

Benefits

Discounted accommodation

Referral bonuses

Wellness support programs

Free meals during shifts

Employee recognition

Qualifications

• Previous experience in hotel Front Office operations is required.
• Strong leadership skills essential.
• Punctuality and a strong work ethic are important.

Responsibilities

• Manage all Front Office tasks during your shift.
• Respond promptly to guest feedback.
• Prepare daily guest reports.

Skills

Leadership

Customer service

Flexibility

Tools

OPERA PMS

Job description

A prominent hotel chain in London is seeking a skilled Front Office Manager to oversee daily operations, ensuring a personalized experience for guests. The ideal candidate will have strong leadership qualities, previous hotel experience, and the flexibility to work varied shifts. The position offers numerous staff benefits, including discounted accommodation across multiple locations and wellness programs.