Guest Services Host: Safari Lodge VIP Experience

West Midland Safari Park; Bewdley; On-site; GBP 20,000 - 24,000; Full time

Job summary

A renowned wildlife attraction in Bewdley seeks a Guest Service Receptionist to deliver outstanding service for our Safari Lodge guests. The role involves liaising with guests, providing reception and administrative support, and ensuring a seamless experience, including food and luggage transfers. Strong communication and customer service skills are essential. This position requires flexibility in working shifts and a full driving license is needed. Additional perks include employee discounts and a complimentary annual pass.

Benefits

Annual park pass

35% discount in retail and catering

24-hour access to an online doctor

Counselling access

Free onsite parking

Qualifications

• Previous experience in a hospitality or accommodation setting.
• Willingness to undertake a First Aid at Work qualification.
• Full, valid driving licence required.

Responsibilities

• Provide outstanding service to onsite luxury Safari Lodge guests.
• Liaise with potential and confirmed guests.
• Conduct physical guest preparation duties including food and luggage transfers.

Skills

Strong communication skills

Customer focused nature

Attention to detail

Strong organisation skills

Administrative skills

Job description

A renowned wildlife attraction in Bewdley seeks a Guest Service Receptionist to deliver outstanding service for our Safari Lodge guests. The role involves liaising with guests, providing reception and administrative support, and ensuring a seamless experience, including food and luggage transfers. Strong communication and customer service skills are essential. This position requires flexibility in working shifts and a full driving license is needed. Additional perks include employee discounts and a complimentary annual pass.