Guest Services Front Desk Associate

Metropolitan Casinos; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading gaming company in Greater London is seeking a Receptionist to provide excellent customer service and assist with player rewards management. This role involves greeting customers and handling queries, requiring strong communication skills and a positive attitude. Candidates must be flexible with their schedule, working nights, weekends, and holidays as needed. The company offers a competitive benefits package including discounts, company sick pay, and a health and wellbeing program.

Benefits

50% off food and beverages

Extensive Rewards platform

Company Sick Pay

Company Pension

Life Assurance

Financial advice services

Employee health and wellbeing services

Qualifications

• Must be aged 18 or above and have the right to work in the UK.
• Experience in customer service or hospitality is preferred.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Meet and greet customers, assisting with any queries.
• Ensure that all customers are dealt with in an efficient and courteous manner.
• Assist customers with player rewards sign-up and engagement.
• Receive and log telephone calls and other communications.

Skills

Customer service skills

Positive attitude

Effective communication

Job description

A leading gaming company in Greater London is seeking a Receptionist to provide excellent customer service and assist with player rewards management. This role involves greeting customers and handling queries, requiring strong communication skills and a positive attitude. Candidates must be flexible with their schedule, working nights, weekends, and holidays as needed. The company offers a competitive benefits package including discounts, company sick pay, and a health and wellbeing program.