Guest Services Executive - Maternity Cover

The Celtic Manor Resort; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premier UK hotel is seeking a Guest Services Executive to join their Front Office Team. This role involves providing exceptional guest service, welcoming guests during check-in and check-out processes, and maintaining a positive attitude. Ideal candidates will excel in multi-tasking and have a strong knowledge of hotel services. The role offers a full-time permanent position at £12.42 per hour, with various employee perks including discounts and in-house training opportunities.

Benefits

Free parking while on duty

Lifestyle and retail discounts

Personalized in-house training pathway

Qualifications

• Must be calm, efficient, and friendly.
• Knowledge of hotel systems for check-in and check-out process.
• Must have knowledge of services at The Celtic Collection.

Responsibilities

• Welcome and check-in guests.
• Conduct check-out process for guests and group arrivals.
• Provide information about hotel services.

Skills

Exceptional guest service

Multi-tasking

Calm and professional demeanor

Job description

Guest Services Executive - Maternity Cover

Saundersfoot, Pembrokeshire, United Kingdom

JOBTITLE – Guest Services Executive - St Brides Spa Hotel
DEPARTMENT – Front Office
RATE OF PAY – £12.42 per hour plus benefits!
CONTRACT TYPE – Full Time – Permanent
HOURS OF WORK – 37.5 hours per week
SHIFT DETAILS – 5 days out of 7

OVERVIEW Can you deliver a truly memorable first impression?

WHATARE WE LOOKING FOR … We are looking to recruit a Front Office Agent (receptionist) to join our exceptional Front Office Team at The Celtic Collection. Your calm, efficient, friendly and professional personality will shine through to every guest along with your passion for delivering exceptional levels of guest service. Multi‑tasking will be second to none whilst maintaining a positive attitude at all times.

WHATYOU’LL DO … As a Front Office Agent you will welcome and fulfil the check‑in and check‑out process for guests and group arrivals using the hotel systems. You will be required to have knowledge of The Celtic Collection and the services provided by various outlets.

WHATSIN IT FOR YOU… As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, and lifestyle and retail discounts for you and your family to name just a few. Our career development opportunities are as unique as you are. We pride ourselves on being part of your journey every step of the way, starting on your first day where you can start your personalised in‑house training pathway. We are sure you won’t be disappointed!

RECRUITMENTINFO

In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.