Guest Services Coordinator

Hosted Home; Witney; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading luxury hospitality group is looking for a Guest Services Coordinator to provide an exceptional guest experience at their rural retreat. This role involves acting as a point of contact for Guest Services and coordinating with various departments. The ideal candidate has strong communication skills, a commitment to high standards of service, and is proactive in problem-solving. Competitive salary package includes base pay plus gratuities, with a range of perks to support employee well-being and engagement.

Benefits

Exclusive staff rates

Biannual socials

Birthday Wheel surprises

Food and drinks stocked for colleagues

Daily Smart Fridges with meals

Pension and life assurance schemes

28 days holiday plus bank holidays

Recommend-a-friend bonus scheme

Uniform provided and cleaned

Onsite seamstresses for fitting

Qualifications

• Ability to build strong working relationships.
• Comfortable managing multiple tasks with attention to detail.
• Pride in delivering a high standard of service.

Responsibilities

• Act as a point of contact for Guest Services.
• Coordinate closely with Reservations, Reception, and Guest Relations.
• Assist in completing financial and administrative responsibilities.

Skills

Excellent communication and interpersonal skills

Strong organisational and administrative abilities

Commitment to exceptional guest experience

Proactive and solution-focused

Confident computer and systems user

Experience in a luxury hospitality setting

Tools

Microsoft Office suite

Outlook

Excel

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to provep>

The Role:

As our Guest Services Coordinator at Estelle Manor, you will act as a point of contact for Guest Services, and coordinate closely with the Reservations, Reception and Guest Relations departments. Providing an exceptional guest experience, you will assist in completing financial and administrative responsibilities throughout the day in an efficient and positive manner. With a genuine passion for guest services, and a confident and enthusiastic demeanour, you will be an ambassador for the Guest Service teams here at Estelle Manor.

Who are we looking for?

• Excellent communication and interpersonal skills. You are able to build strong working relationships, communicate clearly with colleagues and guests, and work effectively across departments.
• Strong organisational and administrative abilities comfortable managing multiple tasks, prioritising effectively, and maintaining attention to detail in a fast paced environment.
• Commitment to exceptional guest experience. You take pride in delivering a high standard of service, anticipating needs, and ensuring a positive experience for all guests and colleagues.
• Proactive and solution focused. You demonstrate initiative, a positive attitude, and the ability to think ahead and resolve issues efficiently.
• Confident computer and systems user with Microsoft Office suite, Outlook and Excel in particular. Training can be provided for organisational specific systems.
• Experience in a luxury hospitality setting would be highly advantageous.

The on target earning potential for this role is £35,500 per annum per annum based on a 40 hour contract - comprising a base salary of £32,500, plus a qualified estimate of £3,000 in gratuities and service charge.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
• Colleague spaces stocked with food, drinks and locally sourced coffee.
• Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
• Added protection of both our pension and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

INDHP