Guest Service Assistant

Crest Hotels Group; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel chain in Bristol is seeking a Guest Service Assistant to provide exceptional service to guests. This role involves responsibilities such as greeting guests, handling check-ins and check-outs, and assisting with inquiries. Ideal candidates will have strong hospitality skills, excellent communication abilities, and an eagerness to learn. Joining our dynamic team means contributing positively to guest experiences and enjoying various employee benefits, including food discounts and assistance programs.

Benefits

£60 BB per night for Friends and Family rate

50% off Food & Beverage in hotels

Meals on duty provided

Access to Hospitality Rewards

Employee Assistance Programme

Qualifications

• Strong demonstrable experience in customer service.
• Willingness to be trained and developed.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Provide excellent customer service and address guest inquiries.
• Check guests in and out, ensuring accuracy of information.
• Assist guests with luggage and other requests.
• Handle guest complaints promptly and effectively.
• Maintain knowledge of hotel services and local attractions.
• Process payments and maintain accurate records.
• Collaborate with other staff for a seamless experience.

Skills

Strong hospitality skills

Bilingual or multilingual proficiency

Excellent communication skills

Ability to handle multiple tasks

Familiarity with hotel operations

Job description

Almondsbury Inn & Lounge has 57 bedrooms that offer comfort with a stylish lounge area offering an all-day menu, Starbucks coffee and a mini gym.

The Role of Guest Service Assistant

The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests stay.

The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to endure that they leave with a smile on their face.

Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to make have a positive impact on our guests.

The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in customer service. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Provide excellent customer service and address guest inquiries and concerns
• Check guests in and out of the hotel, ensuring accuracy of information
• Assist guests with luggage, transportation, and other requests
• Handle guest complaints or issues promptly and effectively
• Maintain knowledge of hotel services, amenities, and local attractions
• Process payments and maintain accurate records
• Collaborate with other hotel staff to ensure a seamless guest experience

Skills

• Strong hospitality skills with a genuine desire to provide exceptional guest service
• Bilingual or multilingual proficiency is a plus
• Excellent communication skills, both verbal and written
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
• Familiarity with hotel operations and reservation systems is preferred

As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay. Your friendly demeanour, attention to detail, and strong communication skills will contribute to creating a positive and memorable experience for our guests. If you are passionate about hospitality and enjoy working in a dynamic team environment, we invite you to apply for this position.

Please note that this is not an exhaustive list of responsibilities or skills required for this position.

Benefits

• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments