Guest Reservations Specialist – Luxury Hotels (London)

Dorchester Hotel Ltd.; City of London; On-site; GBP 28,000 - 30,000; Full time

Job summary

A prestigious hotel chain in London is seeking a Reservations Specialist to manage guest enquiries and reservations. Responsibilities include handling calls and emails, ensuring top guest experiences, and communicating effectively within a fast-paced environment. The ideal candidate has excellent interpersonal skills and proficiency in English, with knowledge of French, Italian, or Arabic being a plus. Enjoy competitive salary and benefits in a dynamic team environment.

Benefits

Salary of £28,389 plus monthly incentives

Complimentary stays with breakfast

50% discount at hotel bars and restaurants

£750 referral bonus

World-class development opportunities

Social events throughout the year

Prepaid card for lunches

Season ticket loan

Access to discount platform

Competitive Retirement Scheme

Qualifications

• Strong communication in English, French, Italian, or Arabic preferred.
• Ability to work in a fast-paced environment.
• Consistent and reliable in guest interactions.

Responsibilities

• Assist guests with reservations via phone and email.
• Communicate special requests to relevant departments.
• Adapt to changing shift hours and work as part of a team.

Skills

Interpersonal skills

Communication skills

Flexibility

Multitasking

Job description

A prestigious hotel chain in London is seeking a Reservations Specialist to manage guest enquiries and reservations. Responsibilities include handling calls and emails, ensuring top guest experiences, and communicating effectively within a fast-paced environment. The ideal candidate has excellent interpersonal skills and proficiency in English, with knowledge of French, Italian, or Arabic being a plus. Enjoy competitive salary and benefits in a dynamic team environment.