Guest Relations Manager

PPHE Hotel Group; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A premier hotel group in London is looking for a Guest Relations Manager to ensure exceptional guest experiences at Park Plaza Westminster Bridge. You will manage the guest relations team, liaise with departments to enhance guest satisfaction, and lead by example to motivate staff. The ideal candidate will have prior hotel management experience and strong communication skills. This role offers competitive compensation and a range of benefits, including discounted hotel rates and wellness days.

Benefits

Heavily discounted hotel rates

F&B discounts

30 days of holiday

Free meals during shifts

Access to pay before payday

Recommend a friend scheme

Gym discounts

Free dry cleaning

Annual Staff parties

Qualifications

• At least 2 years of experience in guest relations or hotel management.
• Strong leadership skills and ability to motivate a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure smooth department operations and guest satisfaction.
• Liaise with Front of House teams to meet financial and satisfaction goals.
• Lead and inspire the Guest Relations team.

Skills

Effective communication

Leadership and training

Proficient with Microsoft Office

Excellent knowledge of Opera

Guest satisfaction focus

Education

Previous experience as a Guest Relations Manager or Duty Manager

Job description

Location: Park Plaza Westminster Bridge London, United Kingdom

Salary: Highly competitive with great benefits

Guest Relations Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms at Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.

Benefits

• Salary: Competitive with great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

Responsibilities

• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
• Play a hands‑on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members.
• Proficient with Microsoft Office and excellent knowledge of Opera.
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care.
• Has previous experience as a Guest Relations Manager or Duty Manager in a hotel.

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award‑winning restaurants and bars.