Guest & Owner Experience Manager - Hoburne Park (Maternity Cover)

Crane Valley; Christchurch; On-site; GBP 60,000 - 80,000; Full time

Job summary

A holiday park company in the United Kingdom is seeking a Guest and Owner Experience Manager on a fixed-term contract. This role involves overseeing guest and owner interactions to ensure exceptional service and operational excellence. The successful candidate will manage reception, aftersales, and owner accounts, providing tailored itineraries. The position offers 37.5 hours per week, requiring variable hours including weekends and Bank Holidays. Competitive pay and various benefits are included.

Benefits

Competitive pay

Hoburne benefits platform

50% off Food and Drink

Free membership at Hoburne Golf Parks

Discounts on holidays

Access to leisure facilities

Enhanced Parental leave

33 working days holiday

Access to Employee Assistance Programme (EAP)

Qualifications

• Experience in managing guest and owner interactions.
• Ability to work variable hours including weekends and Bank Holidays.

Responsibilities

• Oversee all guest and owner interactions to ensure seamless experiences.
• Manage reception, aftersales, owner accounts, and complaints.
• Maintain operational excellence and maximize revenue opportunities.

Skills

Strong administrative capabilities

Customer-first approach

Job description

We would love you to join our team if you have the skills and attributes we are looking for as a Guest and Owner Experience Manager to join their team as Maternity Cover.

The successful candidate will benefit from:

• Competitive pay
• Hoburne benefits platform
• Hoburne Team Card which includes 50% off Food and Drink
• Free membership at Hoburne Golf Parks
• Discounts on holidays
• Access to our leisure facilities on all our parks
• Enhanced Parental leave * (T & C’s apply)
• 33 working days holiday (pro-rata for part-time)
• Access to our Employee Assistance Programme (EAP)

To oversee all guest and owner interactions, ensuring a seamless experience and delivering exceptional service. This role includes managing reception, aftersales, owner accounts, complaints, and tailored itineraries, while maintaining operational excellence and maximising revenue opportunities.

As the Guest and Owner Experience Manager, you are the heart of the holiday park’s Owners and Holiday maker’s Journey, ensuring both have a positive and memorable experience. By combining strong administrative capabilities with a customer-first approach, you will play a critical role in maintaining the park’s reputation, fostering long-term relationships, and driving overall success.

This role is fixed-term role, offering 37.5 hours. Candidates must be able to work variable hours including weekends and Bank Holidays.

If you think you have the experience, skills and attributes we are looking for, please apply.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation ( Protected Characteristics ). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.