Guest & Owner Experience Co-ordinator - Hoburne Naish

Hoburne Ltd; New Milton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent holiday company in New Milton is seeking a Guest & Owner Experience Co-Ordinator to deliver exceptional service by managing reception operations and maintaining owner accounts. Candidates should possess strong communication, organisational skills, and relevant experience in hospitality. This seasonal, fixed-term role offers 15 hours per week with shift flexibility. Opportunities for permanent roles may arise.

Benefits

Competitive pay

Employee assistance programme

33 working days holiday (pro-rata)

Discounts on holidays

Qualifications

• Previous experience in a receptionist or administrative role, preferably in hospitality.
• Basic understanding of financial processes such as invoicing and payments.
• Ability to demonstrate experience and knowledge against the outlined responsibilities.

Responsibilities

• Update and maintain accurate records for bookings and financial transactions.
• Process Private Let and Leisure Passes efficiently.
• Assist in resolving account balances and overdue invoices.
• Greet and assist guests with check-ins and check-outs.

Skills

Communication skills

Organisational skills

Multitasking abilities

Microsoft Office proficiency

Job description

Hoburne Naish are looking for a Guest & Owner Experience Co-Ordinator to join their team.

The successful applicant will benefit from:

• Competitive pay
• Hoburne benefits platform
• Hoburne Team Card which includes 50% off Food and Drink
• Free membership at Hoburne Golf Parks
• Discounts on holidays
• Access to our leisure facilities on all our parks
• Enhanced Parental leave * (T & C’s apply)
• 33 working days holiday (pro‑rata for part‑time)
• Access to our Employee Assistance Programme (EAP)

To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face‑to‑face communication.

Key Responsibilities

• Update and maintain accurate records for bookings, owner accounts and financial transactions.
• Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
• Assist in resolving account balances, payments and overdue invoices.
• Assist owners with post‑sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
• Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
• Greet and assist guests with check‑ins, check‑outs, and inquiries, ensuring a high level of service.
• Champion face‑to‑face communication to foster stronger relationships and resolve issues effectively.

Key Skills and Qualifications

• The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
• Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
• Basic understanding of financial processes, such as invoicing, payments and account management.
• Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
• Excellent organisational and multitasking abilities with attention to detail.
• Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.

This is a fixed‑term role, offering 15 hours per week. Please note that this is currently a seasonal position, with the possibility of a more permanent role becoming available in the future. Shift flexibility ranging – shift range in peak season is up to 8am shift start or a 10pm shift finish.

The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends and Bank Holidays.

If you feel you have the experience and the qualities, we are looking for please apply.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.

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