Guest-Focused F&B Team Member (Flexible Hours)

Forest of Arden; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

A premier hotel and restaurant in Birmingham is seeking a dedicated food and beverage service professional. Responsibilities include maintaining customer satisfaction while serving food and beverages, ensuring cleanliness in dining areas, and promoting sales. Ideal candidates will possess excellent communication skills and a basic understanding of food hygiene. This role offers flexible hours with meals provided during shifts. Join a team focused on exceptional service and customer relations.

Benefits

Free meals and hot drinks provided on shift

Free Shuttle bus service from nearby accessible locations

Responsibilities

• Ensure full product knowledge of all menu items.
• Maintain a high standard of service during food and beverage events.
• Promote sales for food and beverages.
• Clear and lay tables throughout and after service.
• Deal with customer queries effectively.
• Communicate with others to ensure excellent customer relations.
• Ensure prompt and efficient service to guests.
• Participate in company training and culture.
• Adhere to company uniform standards.
• Follow Health and Safety Procedures.

Skills

Strong Communication skills

Innovative

Pro‑active and reliable

Able to work alone and within a team

Flexible hours in line with business needs

Well presented and excellent personal hygiene

Education

Good level of English

Basic Food Hygiene Certified

Job description

A premier hotel and restaurant in Birmingham is seeking a dedicated food and beverage service professional. Responsibilities include maintaining customer satisfaction while serving food and beverages, ensuring cleanliness in dining areas, and promoting sales. Ideal candidates will possess excellent communication skills and a basic understanding of food hygiene. This role offers flexible hours with meals provided during shifts. Join a team focused on exceptional service and customer relations.