Guest Experience Specialist - Front Desk (Hotel)

Cycas Hospitality; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel management company in the UK is seeking a Receptionist/Guest Service Representative for Four Points by Sheraton, Edinburgh Haymarket. The ideal candidate will excel in customer service, have a strong background in hospitality, and possess knowledge of Opera PMS and MARSHA. This role involves ensuring guest satisfaction and delivering a memorable experience. Competitive salary and benefits provided.

Benefits

Competitive salary and package

Exclusive employee discounted rates

Continuous paid training

Free healthcare plan

Wholesale price discounts on jewellery

Qualifications

• Previous work experience in hospitality is essential.
• Demonstrate a service attitude that exceeds expectations.
• Candidates with a strong Front office background are preferred.

Responsibilities

• Ensure all charges are correctly posted to the guests' bills.
• Deliver a unique guest experience that brings the brand to life.
• Anticipate guest needs and act upon requests.

Skills

Excellent customer service skills

Teamwork

High level of product and service knowledge

Strong people skills

Tools

Opera PMS

MARSHA

Job description

A leading hotel management company in the UK is seeking a Receptionist/Guest Service Representative for Four Points by Sheraton, Edinburgh Haymarket. The ideal candidate will excel in customer service, have a strong background in hospitality, and possess knowledge of Opera PMS and MARSHA. This role involves ensuring guest satisfaction and delivering a memorable experience. Competitive salary and benefits provided.