Guest Experience Leader — Create Feel-Good Moments

McDonald's; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading global fast-food chain in Glasgow is seeking a Customer Experience Leader to enhance customer experiences in their dining areas. You will welcome customers, create positive moments, and suggest service improvements. This role requires a genuine smile, enthusiasm, and the ability to connect with customers. A commitment to fostering a respectful and inclusive workplace is essential, along with the ability to maintain high energy in a fast-paced environment. A solid benefits package is offered.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Strong ability to connect with customers and make them feel valued.
• Experience in delivering exceptional customer service.
• Ability to maintain high energy levels and work effectively under pressure.

Responsibilities

• Welcome customers and create positive experiences.
• Suggest improvements to customer service.
• Work closely with the management team to enhance the overall dining experience.

Skills

Customer service skills

Ability to build rapport

High energy levels

Initiative

Job description

A leading global fast-food chain in Glasgow is seeking a Customer Experience Leader to enhance customer experiences in their dining areas. You will welcome customers, create positive moments, and suggest service improvements. This role requires a genuine smile, enthusiasm, and the ability to connect with customers. A commitment to fostering a respectful and inclusive workplace is essential, along with the ability to maintain high energy in a fast-paced environment. A solid benefits package is offered.