Guest Experience Lead: Front Desk & Housekeeping

Marriott International, Inc.; Thundridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global hotel chain is seeking a passionate Guest Experience Expert to join their team at Hanbury Manor. This role involves providing exceptional customer service, managing guest check-ins, and ensuring the cleanliness of the hotel. Candidates should have at least a year of relevant experience and possess strong problem-solving skills. This position offers competitive pay and various benefits, including extensive training and discounted room rates.

Benefits

Competitive Salary

28 days holiday including bank holidays

Discount in Cast Iron Grill restaurant

Extensive training opportunities

Complimentary meals on duty

Discounted room rates

Access to high street discounts

Qualifications

• 1 year of experience in a similar role.
• Basic computer skills.
• Strong mathematical skills.

Responsibilities

• Directs cleaning of guest rooms and public spaces.
• Completes housekeeping inspections.
• Ensures guest satisfaction.

Skills

Customer service skills

Flexibility

Problem-solving skills

Positive outlook

People-oriented

Job description

A global hotel chain is seeking a passionate Guest Experience Expert to join their team at Hanbury Manor. This role involves providing exceptional customer service, managing guest check-ins, and ensuring the cleanliness of the hotel. Candidates should have at least a year of relevant experience and possess strong problem-solving skills. This position offers competitive pay and various benefits, including extensive training and discounted room rates.