Guest Experience Host – Front Desk & Bar Service

greene king; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known hospitality provider in the United Kingdom is seeking Hotel Staff to create memorable experiences for guests. This role involves greeting customers, checking them into their rooms, and ensuring a clean and safe front of house. Ideal candidates will have a passion for customer service, attention to detail, and a positive attitude. Join a fun and inclusive team, enjoy competitive pay, employee discounts, and career development opportunities.

Benefits

Competitive salary

33% discount on brands

Free employee assistance program

50% discount at Greene King Inns

Refer a friend bonus

Wagestream access

Retail discounts

Qualifications

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean.

Skills

Customer service

Attention to detail

Willingness to learn

Teamwork

Positive attitude

Job description

A well-known hospitality provider in the United Kingdom is seeking Hotel Staff to create memorable experiences for guests. This role involves greeting customers, checking them into their rooms, and ensuring a clean and safe front of house. Ideal candidates will have a passion for customer service, attention to detail, and a positive attitude. Join a fun and inclusive team, enjoy competitive pay, employee discounts, and career development opportunities.