Guest Experience Helpdesk Agent (Evenings & Weekends)

Blue Stoops; Quarndon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A welcoming hospitality company in Quarndon is looking for a Helpdesk Agent to provide front-line support to guests. This role involves responding to inquiries via live chat, email, and social media, while maintaining high standards even during busy periods. Ideal candidates are warm, attentive, and capable of managing multiple tasks. No prior Helpdesk experience is necessary, but experience in hospitality is preferred. This position requires flexibility for evening and weekend shifts at The Joiners Arms.

Qualifications

• Experience in hospitality or guest-facing roles is a strong advantage.
• No prior Helpdesk experience required.
• Ability to manage multiple conversations simultaneously.

Responsibilities

• Respond to guest enquiries via live chat, email, and social media.
• Book, amend, and cancel reservations accurately.
• Handle complaints with care and professionalism.

Skills

Guest care

Communication

Calm judgement

Problem-solving

Job description

A welcoming hospitality company in Quarndon is looking for a Helpdesk Agent to provide front-line support to guests. This role involves responding to inquiries via live chat, email, and social media, while maintaining high standards even during busy periods. Ideal candidates are warm, attentive, and capable of managing multiple tasks. No prior Helpdesk experience is necessary, but experience in hospitality is preferred. This position requires flexibility for evening and weekend shifts at The Joiners Arms.