Guest Experience Assistant – Leisure Club Café

LHM Luxury Hotel Management Ltd; St. Ives; On-site; GBP 27,000; Full time

Job summary

A luxury hospitality provider in St. Ives is seeking a Club Assistant to ensure smooth operations of leisure facilities. The role includes tasks like member check-ins, café service, and facility checks, along with providing excellent customer service. Ideal candidates will have experience in a related field, exceptional communication skills, and the ability to multitask. The position offers a competitive salary, holiday, and benefits including training opportunities and club membership.

Benefits

Competitive salary

28 days paid holiday

Ongoing training and development

Leisure club membership

Employee discounts on café and spa services

Supportive work environment

Qualifications

• Previous experience in a similar role within a similar environment would be beneficial.
• Strong organizational skills and a proactive attitude towards problem-solving.

Responsibilities

• Assist in the day‑to‑day operations of the club, including member check-ins and facility checks.
• Provide excellent customer service by addressing guest inquiries and resolving issues.
• Collaborate with team members to uphold cleanliness, organization, and safety standards.

Skills

Customer-focused approach

Excellent communication skills

Ability to multitask

Strong organizational skills

Job description

A luxury hospitality provider in St. Ives is seeking a Club Assistant to ensure smooth operations of leisure facilities. The role includes tasks like member check-ins, café service, and facility checks, along with providing excellent customer service. Ideal candidates will have experience in a related field, exceptional communication skills, and the ability to multitask. The position offers a competitive salary, holiday, and benefits including training opportunities and club membership.