Guest Experience Advisor – Holiday Travel

The Travel Chapter Group.; Bideford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday home service provider in Bideford is seeking a Customer Service Advisor to enhance guest experiences. In this role, you'll be the reassuring voice on the phone, addressing queries and resolving issues. Your warm communication style and problem-solving ability will be essential in delivering outstanding service. Enjoy competitive benefits including paid volunteer days, holiday discounts, and a vibrant company culture that prioritizes employee development.

Benefits

25 days paid holiday plus bank holidays

£500 paid towards a holiday of your choice

Paid volunteer day

Life assurance

Social clubs and events

Qualifications

• Warm and friendly communication style.
• Confidence in speaking and writing clearly.
• Patience, resilience, and a positive attitude.

Responsibilities

• Support customers by phone and email.
• Help guests plan and enjoy their stay.
• Provide reassurance, information, and resolutions.

Skills

Customer service experience

Communication skills

Problem-solving mindset

Ability to work under pressure

Job description

A leading holiday home service provider in Bideford is seeking a Customer Service Advisor to enhance guest experiences. In this role, you'll be the reassuring voice on the phone, addressing queries and resolving issues. Your warm communication style and problem-solving ability will be essential in delivering outstanding service. Enjoy competitive benefits including paid volunteer days, holiday discounts, and a vibrant company culture that prioritizes employee development.