Group Risk Client Services Specialist

Everywhen; Wokingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading independent Insurance Broker in the UK seeks a Client Services Specialist to join their team. This position requires strong customer service and administration skills within Group Risk or Employee Benefits. You will be the first point of contact for clients and insurers, supporting policy renewals and administration tasks in a collaborative team environment. This role offers a Monday to Friday schedule and opportunities for career development.

Benefits

Career development opportunities

Supportive work environment

Qualifications

• Customer Service and/or Administration experience within either Group Risk, Employee Benefits or Group Life is essential.
• Strong admin skills and proficient with Microsoft Office packages.
• Willing to learn and have a natural curiosity.
• Be positive, collaborative and resilient.

Responsibilities

• Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e‑mail.
• Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
• Support with administration of scheme such as invoicing, accounts, claims, underwriting, rehabilitation support services and communication material.
• Enjoy working in a team, help and support each other, and work towards team goals and objectives.

Skills

Customer Service experience

Administration experience

Strong admin skills

Proficient with Microsoft Office

Positive attitude

Collaborative

Resilient

Job description

Job Title

Group Risk Client Services Specialist at Everywhen

Location

Winnersh

Salary

Up to £30,000 depending on experience.

Job Description

We’re on the hunt for a talented Client Services Specialist to join our growing team. You’ll work Monday to Friday, just 37.5 hours per week, no weekends or evenings! You will also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers – Towergate Employee Benefits.

Our Client Services Specialists in Group Risk are the first point of contact, providing support to both our clients and providers to keep them updated and provide a market‑leading customer experience. You will gather all relevant data for each client/customer’s scheme renewal and assist with preparing information for our Employee Benefits Consultants.

Responsibilities

• Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e‑mail.
• Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
• Support with administration of scheme such as invoicing, accounts, claims, underwriting, rehabilitation support services and communication material.
• Enjoy working in a team, help and support each other, and work towards team goals and objectives.

Qualifications

• Customer Service and/or Administration experience within either Group Risk, Employee Benefits or Group Life is essential.
• Strong admin skills and proficient with Microsoft Office packages.
• Willing to learn and have a natural curiosity.
• Be positive, collaborative and resilient.

Benefits

Welcome and support by Towergate Employee Benefits, part of the Everywhen family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing.

EEO Statement

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.