Group Bookings Advisor

BMW; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious automotive retailer in Cheltenham is seeking a Bookings Advisor to join their team. You will ensure excellent customer care throughout the vehicle repair journey while confirming booking details and upselling services when possible. The ideal candidate will have demonstrated customer service experience and a passion for the automotive industry. Benefits include comprehensive training, performance bonuses, and employee recognition programs.

Benefits

32 days annual leave (pro rata)

Performance related bonus

Employee Car Scheme

BMW Academy Training

Life Assurance

Employee Recognition Program

Cycle to work Scheme

Company Social Events

Qualifications

• Previous experience in a customer experience role is preferred.
• Driven and dedicated to delivering exceptional customer service.
• Passion for the automotive industry, particularly with premium brands.

Responsibilities

• Obtain information from customers regarding their vehicle repairs.
• Confirm check-in times and durations for vehicle services.
• Arrange alternative transport for customers, if needed.
• Check vehicle history for additional work or recalls required.
• Upsell products and services to customers.
• Update vehicle details and customer information accurately.
• Advise customers on routine service and repair costs.

Skills

Customer service skills

Communication skills

Problem-solving ability

Job description

View more categories View less categories Brand BMW Careers ,MINI Careers Contract Type Permanent Hours Full-time Business Area Sales / Customer Service Salary Less than £29,999 ,Competitive Number of Vacancies 1

Cotswold Cheltenham is looking for a Bookings Advisor/Automotive Contact Centre Operative.

Your role

You will be welcomed into a friendly, motivated and highly successful team working within a state of the art facility. As a Bookings Advisor you will be focused on ensuring that a high level of customer care is given throughout the customer journey. The role is fast-paced in a process driven environment where you are rewarded for excellent achievements with incentives.

Responsibilities

• Obtain relevant information from the customer regarding their repair to ensure all necessary work can be carried out.
• Confirm with the customer their check in time and the duration that their car will be on site.
• Arranging with customers if any alternative transport is required, and booking them into a courtesy vehicle.
• Check vehicle history and identify if any additional work is required such as recalls, service pack and warranty details.
• Seizing opportunities to upsell products and services when they arise
• Confirming and updating vehicle details, customers address, contact numbers and email address for each booking.
• Capturing/updating GDPR preferences
• Advise customers with a guide price for the routine servicing and repair to their vehicle.
• Targeted outbound campaigns – including upselling services to our existing clients
• Identifying and overcoming objections

Working hours: 41.25 Hours Monday to Friday with a Rota on Saturday

Your profile

If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country. The successful candidate will have previous experience within a customer experience role and preferably have experience with working on telephones.

Rewards

• 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
• BMW Academy Training - Full manufacturer technical certification training with progression to become a Master Technician – Including electrical & hybrid maintenance.
• Performance related bonus
• Life Assurance
• Employee Recognition Program
• Referral Programme
• Company Social Events
• Cycle to work Scheme
• Long Service Award
• Employee Car Scheme

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.