Graduate IT Support Engineer 1st Line

Abingdon School; Abingdon; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading educational institution based in Abingdon is seeking a motivated IT Support Engineer to provide first-line technical support across its sites. The successful candidate will manage the IT Helpdesk, assist pupils, staff, and parents, and contribute to IT projects. A competitive salary, a contributory pension scheme, and private healthcare are included in the benefits package. The role emphasizes diversity and inclusion, welcoming applications from all backgrounds.

Benefits

Generous contributory pension scheme (14.1% employer contribution)

Private healthcare insurance

25% remission on school fees

Qualifications

• Strong ability to manage multiple tasks and priorities.
• Experience in providing 1st Line IT support.
• Ability to work well under pressure.

Responsibilities

• Oversee day-to-day operations of the IT Service Desk.
• Provide high-quality IT support to stakeholders.
• Manage the IT Helpdesk and log technical support calls.

Skills

Excellent organisational skills

Strong communication skills

Interest in technology

Job description

Application Deadline: Tuesday, January 27, 2026

Location: Abingdon Foundation

Category: Support (ICT)

Vacancy Type: Full Time

Salary Range: £27,035 to £30,049 per annum

Role Summary

Abingdon School is seeking an inquisitive and motivated IT Support Engineer to join our team. As a 1st Line Support Engineer you will be responsible for overseeing the day‑to‑day operations of our Foundation IT Service Desk across all sites: Abingdon School, Abingdon Prep School and Tilsley Park.

Working in a busy and varied IT Support environment you will provide high‑quality 1st Line Support to pupils, staff, parents, and visitors either remotely or in person across the Abingdon Foundation. The postholder will manage the IT Helpdesk and provide helpful and welcoming first‑line IT support. This will include providing technical assistance, logging and routing calls to other technical support colleagues, supporting the recording of IT assets, purchasing IT equipment and consumables, and participating in other IT projects as required, depending on skills and experience.

To be successful in this role, you will need an interest in technology, as well as excellent organisational and communication skills. You should be able to work well under pressure, manage multiple tasks and priorities, and be comfortable working with a variety of stakeholders.

We recognise the value of a diverse and inclusive workplace and are committed to equality of opportunity for all staff and job applicants. We aim to ensure that our staffing at all levels and in all roles is diverse and we welcome applications from all backgrounds and all sections of the community.

The role offers a competitive salary and an excellent range of benefits, including a generous contributory pension scheme (14.1% employer contribution), private healthcare insurance, and 25% remission on school fees.

Specific Application Requirements

Abingdon is committed to safeguarding the welfare of children and young people and expects all staff to share this commitment. All appointments are subject to a satisfactory enhanced DBS check.